Operations Administrator

Overview

Our high performing platform operations team are dedicated to delivering a leading digital and service experience to our clients. We serve as the first point of contact for all account maintenance requests and administration matters related to our Wrap platform. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

In this role, you will play a key part in supporting our clients and advisers by efficiently managing the administration and processing of a variety of requests, from onboarding and account maintenance requests to asset transfers and payments. You will prioritise accuracy and timely completion of tasks, contributing to high service standards and a quality client experience. Working closely with our Client Experience and Client Care teams, you will help address outstanding matters and facilitate smooth interactions. You will also collaborate with stakeholders across our business to resolve issues and deliver positive client outcomes, while maintaining a strong focus on risk management to safeguard client information and uphold operational excellence.

What you offer

- Strong attention to detail and time management skills as well as decision making and prioritisation, including the ability to multitask
- Exceptional communication skills
- Administration experience or experience working with a wealth platform highly regarded
- Commitment to delivering an exceptional experience for our clients

What we offer

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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