Service Administrator – Sydney Branch

20 hours ago

City of Parramatta Council, Australia All Lift Forklifts Pty Full time

Service Administrator - Sydney Branch

Service administrator and support - Forklift & Access equipment

Service Admin Position

Retail Client Service Sales & Administration

All Lift Forklifts & Access Equipment has been operating since 1998 and is a family-owned company with our headquarters based in Rydalmere, NSW.

This is a great opportunity for a person to become involved in our rapidly growing rental, sales & service company for forklifts and access equipment.

The position will provide support and work very closely with the forklift and access service department but also work as a team with all other departments.

If you are looking for an opportunity to utilise your strengths in client relations and administration management and feel you have the following attributes, apply for this role:

Your strengths will include:

- Hire industry background would be an advantage, but not essential.
- Mechanical aptitude and knowledge required, capacity to quote service & repairs on Access, Forklift & Telehandlers.
- Highly motivated, proactive, and a can-do approach.
- Demonstrated history of wanting to learn with team orientation.
- Good organisation skills and time management.
- Demonstrate good interpersonal and communication skills.
- Administration experience, essential.

Key Responsibilities will include:

- Qualifying periodic maintenance on rental fleet, assisting, and following up jobs in our database (currently we use MCS rental software) of retail clients.
- Assisting admin & closing of internal work orders.
- Controlling retail service enquiry phone calls and quoting & invoicing.
- Coordination of retail repairs with FS controller & Workshop team.
- Provide assistance to the service coordinator and service manager.
- Quoting on servicing of equipment for customers for all retail customers.
- Invoicing & coordination of field service fleet damages.
- Working closely with service and rental teams as required.
- Dealing with customers attending the branch and their expectations for service requirements with their equipment.

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