IT End User Support Analyst

5 days ago

Sydney, Australia Slater and Gordon Lawyers Full time

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

About the role

We’re looking for a hands-on IT End User Support Analyst to join our Shared Services IT team. In this role, you’ll be the first point of contact for our people when technology isn’t working as it should. From fixing laptops and mobiles to setting up AV for important meetings, you’ll make sure our staff can stay productive and confident with their tech.

What you'll do?

- Provide day-to-day support for hardware, software, mobile devices, conferencing tools and collaboration platforms.
- Set up and support audio-visual technology for meetings, presentations and Board sessions (onsite and virtual).
- Troubleshoot issues quickly, escalate when needed, and work closely with IT infrastructure, security and engineering teams.
- Support new starters with onboarding and technology training.
- Log, update and close support tickets in ServiceNow, keeping users informed along the way.
- Document solutions and contribute to the knowledge base to improve self-service options.
- Assist with networking, phone patching, operating system/software deployment, and equipment audits.

What will you bring?

- Experience providing IT support in a service desk or desktop environment.
- Knowledge across hardware, software, AV/conferencing and networking.
- Strong problem-solving skills with the ability to manage competing priorities.
- An exceptional service mindset with demonstrable experience supporting C-level executives
- A self-starter as you’ll be the sole support in our Sydney region.
- Experience with ServiceNow is essential.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

#J-18808-Ljbffr

  • End User Support Analyst

    1 week ago

    Sydney Olympic Park, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...

  • IT End User Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Slater and Gordon Lawyers Full time $60,000 - $90,000 per year

    IT End User Support AnalystSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between...

  • End User Support Manager

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    A Permanent End USer Support Manager opportunity at a growing Media company **Your new company** This End User Support Manager is a great job opportunity of working for a growing media company based in Sydney CBD. **Your new role** ***As a End User Support Manager, you are responsible for both the management and delivery of key Technology services...

  • It End User Support Officer

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    OverviewIT End User Support OfficerLocation: Adelaide, South Australia, AustraliaEmployment type: Full timePosted: 7 Days Ago | Job requisition id REQ-10724Join Ultra Maritime, delivering multi-mission solutions that protect and empower naval forces worldwide. We provide advanced specialist systems across surface vessels, sub-surface operations, and unmanned...

  • IT & End User Service Analyst

    4 days ago

    Sydney, Australia Amgen Full time

    Career Category Information Systems **Job Description**: HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are also reimagining the most...

  • Desktop and End-User Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnology Full time $65,000 - $90,000

    About the RoleAs a vital member of our organization, you will provide on-site technical support for various devices and first-level Helpdesk services across multiple locations.You will be responsible for troubleshooting, system maintenance, and customer-focused tech support to ensure seamless operations.Key Responsibilities:Provide hands-on IT support and...

  • End User Technologies

    1 week ago

    Sydney, New South Wales, Australia Deloitte Full time $120,000 - $180,000 per year

    :Job Requisition ID:39328End User Technologies - Senior EngineerLocation: Sydney/Western Sydney/Melbourne/Brisbane/AdelaideBusiness Unit: Enabling AreasOffering Portfolio: ITSBe part of market-leading projects with global scale and complexityThrive in an innovative, collaborative people cultureWe support flexibility and choice including flexible work...

  • End User Services Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeIT Full time $70,000 - $120,000

    At Harvey Norman, you will play a vital role in delivering exceptional end-user services to our colleagues.About the JobThis is an exciting opportunity for an experienced IT professional to join our team as an End User Technician. You will be responsible for the operational delivery and management of all end-user services and infrastructure, with a focus on...

  • End User Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Eil Global Full time

    Key Responsibilities Include:- Provide technical support either by phone, remote access or deskside visits as needed- Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support- Smart Hands and Feet support if required- Management inventory of new and replacement...

  • End User Support Associate

    2 weeks ago

    Sydney, Australia The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...