IT End User Support Analyst

4 weeks ago

Sydney, Australia Slater and Gordon Lawyers Full time

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

About the role

We’re looking for a hands-on IT End User Support Analyst to join our Shared Services IT team. In this role, you’ll be the first point of contact for our people when technology isn’t working as it should. From fixing laptops and mobiles to setting up AV for important meetings, you’ll make sure our staff can stay productive and confident with their tech.

What you'll do?

- Provide day-to-day support for hardware, software, mobile devices, conferencing tools and collaboration platforms.
- Set up and support audio-visual technology for meetings, presentations and Board sessions (onsite and virtual).
- Troubleshoot issues quickly, escalate when needed, and work closely with IT infrastructure, security and engineering teams.
- Support new starters with onboarding and technology training.
- Log, update and close support tickets in ServiceNow, keeping users informed along the way.
- Document solutions and contribute to the knowledge base to improve self-service options.
- Assist with networking, phone patching, operating system/software deployment, and equipment audits.

What will you bring?

- Experience providing IT support in a service desk or desktop environment.
- Knowledge across hardware, software, AV/conferencing and networking.
- Strong problem-solving skills with the ability to manage competing priorities.
- An exceptional service mindset with demonstrable experience supporting C-level executives
- A self-starter as you’ll be the sole support in our Sydney region.
- Experience with ServiceNow is essential.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

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