Member Engagement Coordinator

Overview

The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers. Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.

Life @ AP+: We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Purpose

As the Member Engagement Coordinator, your role is to play a pivotal part in enhancing consultation and engagement with external stakeholders, responding to consistent feedback from members and the RBA. Day to day, you will focus on streamlining and coordinating engagement activities more efficiently. You will also play a key part in improving communication by proactively managing contact lists and selecting the most effective channels—email, survey, or meetings as well as working collaboratively with internal stakeholders to leverage insights to refine consultation, communication, and coordination strategies.

The core accountabilities of the role will include

- System and tool management to coordinate and ensure Contacts and Lists are maintained, used correctly and support and education provided the other broader business where needed.
- Member touchpoint management with survey creation and coordination.
- Member session and calendar coordination.
- Multilateral member communications.
- Acting as a key conduit on member consultation processes with internal stakeholders.
- Ongoing process improvement engagements, member impact analysis and required reporting.

The capabilities needed to be successful for this role are

- 2+ years’ experience in a similar member engagement role or business administration and stakeholder management role.
- Broad knowledge of the payments technology or the financial industry sectors.
- Proven ability to manage, update, and audit contact and list databases.
- Experience generating reports and analysing data for stakeholder reporting and decision-making.
- Ability to build and maintain productive relationships with internal teams and external members; acting as liaison during consultations.
- Capable of tailoring messages for diverse member groups and internal stakeholders across multiple channels.
- Experienced in scheduling, planning, and managing logistics for member sessions, meetings, or workshops.
- Deep experience relating to balancing multiple priorities and deadlines across different areas (systems, communications, meetings).

What happens next

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we/'re proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks. We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

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