Clinic Coordinator

An exciting opportunity has arisen to join the Medical Division as a clinic coordinator.

This will be to support the Neurology/Neurophysiology/Dermatology teams and other teams required.

We are seeking team players that are able to work under pressure both individually and as part of a team.

Excellent organisation, and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and members of the public.

Knowledge of the NHS computer systems would be advantageous; however, training will be given to the suitable candidates.

This role is a fixed term until 31st March 2026

Main duties of the job

To work as part of a clinical and clerical team to support clinicians, nurses, and other healthcare professionals.

Provide an efficient general administrative day-to-day support to the department and the patients. Duties will include booking of outpatient appts, managing Clinician's availability, ensuring all outpatient clinic availability is booked appropriately and fully utilised, dealing with incoming and outgoing telephone calls, post, filing, faxing and other general administrative duties.

Provide effective input into the work of the Trust, to support the achievement of our vision and values.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job responsibilities

Booking appointments via the CaMIS system, managing multiple Clinicians waiting lists and ensuring appts are booked within the Access Policy Protocol and RTT directives.

Reviewing all Choose & Book, Directly Bookable services and appts booked by patients online and via GP surgeries.

Daily maintenance of ERS

Assist with the coordination of clinics or lists to ensure effective time management

Provide general administrative services as required by the department

Locate medical notes within the department or request them from other locations

Filing letters and reports into medical notes promptly

Deal with telephone or face to face enquiries within agreed limits and take appropriate actions

Reception duties as and when required

Daily cashing up of clinics

Prepare case note folders and complete necessary documentation for all new patients

Liaise with other hospital departments, GPs and other health care agencies when required

Provide cross-cover within the wider team during absence.

Person Specification

Education, Training and Qualifications

- Minimum 3 GCSEs at grade C or above, including English (or equivalent)
- NVQ level 3 or equivalent level of qualification, knowledge or training
- Qualification in information or IT (i.e. ECDL or equivalent)

Knowledge & Experience

- Experience of data input and monitoring
- Admin/clerical experience
- Experience of prioritising workloads and working to tight deadlines
- Excellent IT skills, including good knowledge of MS Excel
- Ability to help build effective working relationships at all levels within and outside of the hospital
- Experience of communicating with the public, both face to face and on the telephone
- Experience of CaMIS, E-referral and Hive

Skills

- Good written and verbal communication skills
- Ability to work on own initiative
- Excellent team working skills
- Ability to achieve high levels of accuracy with excellent attention to detail
- Flexibility and adaptability around tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum / pro rata

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