Customer Relations Officer

Customer Relations Officer (Temporary - 6 month contract)

Strategic Innovation and Development | Administration

About the role:

The Customer Relations Officer will play a vital role insupporting our Customer Relations Team through a variety ofadministrative tasks.

Your responsibilities will include assisting with contractpreparation, managing customer inquiries, and providing occasionalsupport at the front reception. You'll also help with databasemanagement and word processing, ensuring a smooth and efficientexperience for both internal and external customers.

We’re looking for someone with a friendly,solution-focused attitude who is eager to contribute to asupportive, team-oriented environment. Training and guidance willbe provided to ensure you succeed in this rewarding role.

This role will require occasional travel to other Warrigallocations, so flexibility and a willingness to move between sitesis essential.

To be successful you will need:

- Substantial experience in office administration
- Strong customer service skills with the ability to handleinquiries professionally and efficiently
- A good understanding of office and administrativeprocesses, including data entry tasks
- Excellent communication skills, both written and verbal,with the ability to engage effectively with others
- A compassionate approach toward older people and theirfamilies
- Ability to connect and build positive relationships with adiverse range of customers, both internally and externally
- Proficient computer skills, including working knowledge ofMS Office, with an understanding of computer hardware and basictroubleshooting
- Capable of working independently while being an active andeffective team member
- Awareness of workplace health and safety (WHS), privacy,and equity principles
- A valid NSW driver’s license

Benefits to you:

- Hourly Rate: $37.06 per hour + Super + NFP Packaging
- Maximise your take home pay with Not for Profit salarypackaging, make tax work for you
- Commitment to on-going professional and career developmentopportunities
- Fitness Passport - Access to your local gym/facility aswell as over 200 more throughout the country
- An intentional workplace culture, working with inspiringpeople who have passion and heart
- Support via EAP and access to 24/7 support via theLifeWorks App

What our people love aboutworking here

One team, united in ourpurpose : We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness, and connectedness. On a bigpicture level, we’re challenging ageist thinking inAustralia. This is the Warrigal Way.

A focus on care, notprofits: As afor-purpose organisation, we put everything back into the business.That means you can focus on creating the best possible experiencefor our residents and have a meaningful impact in the localcommunity, instead of filling investor pockets. There is no greaterpurpose.

You are the difference |Create a meaningful legacy

At Warrigal, you’re not justdoing care work. You’re shaping a society that respects andcelebrates ageing, connects families, and frees up their time tocreate treasured, lasting memories. You’re creating a cultureof kindness, compassion and understanding that can be passed downto future generations. Let this be your legacy

Join us and be thedifference

Apply now - we are reviewingapplications daily

We reserve the right to shortlist andinterview upon application receipt and this vacancy may be closedonce a suitable applicant has accepted a letter ofoffer.

We proudly acknowledge theTraditional Custodians of the lands on which we work and live, andwe honour their ongoing cultural and spiritual connections toCountry. We pay our respects to Elders past, present, andemerging.

At Warrigal, you are the difference.We believe in celebrating diversity and creating a culture ofinclusion and support in everything we do. We embrace the uniqueexperiences, backgrounds, identities, abilities, and perspectivesof our residents, customers, staff and volunteers to create a warmand welcoming environment where everyone feels valued andrespected.

Realise your potential in a placewhere appreciation, belonging, growth and purpose allows everyoneto thrive.

If there is a change we can make, so your strengths can shinethroughout our recruitment process, please contactvacancy@warrigal.com.au

If successful, you may be asked to do a medical, NationalCriminal History Check, and provide references.

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