Customer Experience Expert

4 weeks ago

Tamworth, Australia O'Brien® Group Full time

.Customer Experience Expert page is loaded## Customer Experience Expertlocations: Port Macquarie, NSWtime type: Part timeposted on: Posted 2 Days Agotime left to apply: End Date: November 9, 2025 (27 days left to apply)job requisition id: JR60791--Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.Our Port Macquarie Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running* Perm Part Time role* **Days:** Monday - Friday* **Hours:** 10.00am - 3.00pm (Hours may vary depending on bookings, so must be flexible to change)* May be required to work some Saturdays* $33.11ph + Super**About the Role:*** Face to Face customer service* Greeting customers and visitors at reception with a positive, helpful attitude.* Ensuring our customers have the best experience within the Branch* Answering customer inquiries via telephone, email, and in-person.* Provide support to the manager and the running of daily operations* Effectively keeping customers updated on delivery lead times* Undertake repair inspections on vehicles* Explore customer needs and educate on our full scope of services* Issue invoices and raise job authorities as required* Scheduling repair bookings* Source suitable resolutions to customer concerns and follow up customer queries**About You:*** Professional communication and presentation skills* Excellent and clear verbal and written communication skills* **MUST** have a current drivers licence* Ability to resolve issues and create solutions for customers* Support the Branch manager with administrative tasks* Ability to work in fast paced workplace* Excellent time management and prioritisation skills* Intermediate to Advanced Microsoft Office skills**Benefits:*** Supportive and collaborative team environment* Growth and development opportunities* Competitive salary* Reward and Recognition programs**Must have Full Australian Workrights**--If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. **Apply Now**At , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents**Privacy:** To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and .**Agencies:** O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.
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