Trainee Customer Service Officer | Community Bank Wyong | NSW

Overview

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

In your role as a Trainee Customer Service Officer, you will be given the training you need to help customers with transactions, educate them on our online platforms and tools, and recommend the bank’s products and services to help them achieve their financial goals.

In this dynamic and high-impact role, you’ll make your mark by:

- Being the face of the branch. You will enjoy speaking with people and helping them reach their goals, all while learning our tools, products and processes
- Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities
- Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way

Based in our Community Bank Wyong, we will support you to achieve a Certificate III in Financial Services. This is undertaken as paid on-the-job training within work hours and in conjunction with a registered training organisation. In return you’ll receive a 2-year, full-time contract, with salary paid based on the National Training Award.

Based on the needs of the business, there is potential for this to lead into an ongoing opportunity.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

- The ability to quickly learn new systems and processes
- Confidence to communicate with new and existing customers face to face and over the phone
- An ability to articulate and share what makes our bank different
- Drive for collaboration - mateship is crucial for us to work together and achieve our goals
- Experience in customer service - this is a plus but certainly not essential, we understand that you may be starting out in your professional career

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, why work with us?

- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
- Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
- Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Take your learning to the next level through our corporate university ‘BEN U’

We’re making better, bigger. And we’ll get there with you.

Think you’re our newest customer service expert? Now’s the time to set your sights even higher – on the future you and the future career you deserve. Apply now

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

You can find out more about our retail banking roles here - careers-ext.bendigoadelaide.com.au/branch-network

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.

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