Account Manager

About Us

Our people are at the heart of everything we do at EBM. We are committed to our clients and our team, and we strive to create an environment that promotes our people and our culture, offering generous benefits, excellent career development and community connection.

With over 150 team members working in a range of roles, we are committed to our clients and our team, and we strive to create an environment that promotes our people and our culture, offering generous benefits, excellent career development and community connection.

The Opportunity

EBM are currently seeking a proactive Account Manager for our high performing team based in Kalgoorlie. This position will have responsibility for key client account management whilst contributing to success through the development of new business and retention of existing business.

Reporting to an experienced Regional Manager, areas of accountability include:

- Maintenance of client relationships and provision of a superior client experience in the fulfilment of their end-to-end policy/claims lifecycle

- Leading client meetings including discussing uninsured risks

- Handling and accurately directing client enquiries

- Renewal marketing & negotiation

- Claim settlement negotiation

- Assisting with the development of new business

- Coordinating processing instructions for quotations, new business, endorsements, renewals and cancellations

- Proactive preparation for renewals including obtaining claims information and other duties as required

- Preparation of reports and documentation for clients and insurers

- Providing general broking and technical support to the Regional Manager, supporting overall team success

About You

With a solid level of insurance industry experience under your belt, you’ll be looking for a unique opportunity to grow and develop. As an enthusiastic team player who understands the power of exceptional client service you’ll offer:

- Qualifications such as Tier 1/2 (required) or a Diploma in Insurance Broking (desirable)

- Thirst for continual improvement and a desire to learn

- Motivation to contribute directly to the achievement of KPIs impacting client retention, revenue and client satisfaction

- Demonstrated experience as a team player, who is eager to take the initiative to ensure the efficient running and growth of the portfolio

- Superb organisational skills, attention to detail and your finger on the pulse

- Excellent communication abilities (verbal and written) so you can engage effectively at all levels

- Previous experience in broking and client facing relationships

Culture & Benefits

EBM values our team members and offers generous benefits that make EBM a great place to work.

Health and Wellbeing

- Access to EBM's Employee Assistance Program that provides anonymous counselling services to all team members

- Flexible working arrangements to help you achieve balance between work and personal commitments

- Access to leave such as ‘Me Day’, Pet Leave and purchased leave.

- Free annual Flu vaccinations

- Body and Mind Allowance providing financial support towards your chosen fitness and activities

Social and Community

- EBM recognises the incredible achievements of our team members with a ‘Values’ award program to celebrate those who stand out for exhibiting our values

- EBM provides opportunities for you to participate in charity events and programs that support our local communities

- The EBM Social Club hosts a range of extra fun events throughout the year

Discounts and Other Benefits

- Our Salary Continuance Cover provides a valuable financial safety net to team members and their families in the event you are unable to work due to illness or injury

- Discounts on your personal insurances

- Referral rewards for team members who successfully refer people to roles at EBM

How to Apply

If you want to be part of a values driven, supportive and friendly work environment, please click on the Apply Now button and attach your covering letter and resume.

Applicants must have unrestricted working rights in Australia to apply for this role.

If you would like more information on this role, please call Tania Rogers on 0472 512 116.

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