Assistant Manager, Cost Disputes

4 weeks ago

City of Melbourne, Australia ClearCompany Full time

We are the regulator of the Victorian legal profession, licensing lawyers and overseeing service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct, and overseeing management of trust accounts. We also administer the public purpose and fidelity funds to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Assistant Manager Role

We're looking for an Assistant Manager to join our Costs Dispute & Compliance Team on a fixed term basis. You will be responsible for managing and developing staff who respond to a high volume of consumer and disciplinary matter complaints using various regulatory tools, including informal resolution, mediation, investigation, costs reviews, and recommendations for determinations and/or compensation.

Responsibilities and Requirements

We are looking for candidates with the following:

- Substantial experience in customer service, complaints handling, or regulatory environments, with demonstrated team leadership and people management skills
- Strong understanding of legal practice regulation, and proven ability to interpret and apply relevant legislation and case law
- Highly developed communication, negotiation, and relationship management skills
- A high level of computer literacy and ability to use information technology resources conscious of confidentiality and privacy
- A formal qualification or accreditation in Alternative Dispute Resolution or significant experience in dispute or complaint management

What We Offer

We offer:

- Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home
- Culture: Our staff recommend the VLSB+C as a good place to work
- Well-being: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
- Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
- Purpose: We play a key role in regulating the legal practice in Victoria

If you have questions about the role, please contact Rosetta Spano on (03) 9679 8081. To apply, simply click on ‘Apply Now' before midnight 20 October.

Appointment will be subject to abiding by our Flexible Working Procedure and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration. Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

#J-18808-Ljbffr

  • Cost Manager

    3 days ago

    Melbourne, Australia Linesight Full time

    Cost Manager - As a **Cost Manager** at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you...

  • Manager / Senior Manager - Valuations and Forensic Dispute Advisory Advisory

    2 weeks ago

    City of Melbourne, Australia Plastic Bottle Supplies Limited Full time

    Manager / Senior Manager - Valuations and Forensic Dispute Advisory Advisory We’re looking for a driven and experienced Manager – Senior Manager to lead valuation engagements across private and public markets. You’ll play a key role in delivering high quality valuation advice, mentoring junior team members and managing stakeholder relationships across...

  • Dispute Resolution Manager

    1 week ago

    Melbourne, Australia Equity Trustees Full time

    We're seeking a Dispute Resolution Manager to play a vital role in ensuring that claims-related disputes are managed in a fair and reasonable manner, and in alignment with the interests of members and their beneficiaries. Join our high-performing and growing Superannuation Trustee Services team and be part of a fantastic work culture. **About the role**: -...

  • Complaints & Disputes Officer

    5 days ago

    Melbourne, Australia AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG is a leading provider of insurance products and services for commercial and personal insurance...

  • Dispute Resolution Officer

    1 day ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our...

  • Legal Assistant

    3 weeks ago

    City of Melbourne, Australia Nulsen Disability Services Full time

    An exciting opportunity has arisen for an experienced Legal Assistant to join our Commercial Disputes & Insolvency team on a full-time basis. About Us Mills Oakley is a leading national law firm with a proud history spanning over 160 years. In that time, we’ve grown into a Top 10 Australian law firm by size while remaining true to our shared vision of...

  • Senior Associate

    10 hours ago

    City of Melbourne, Australia ClearCompany Full time

    Position: Senior Associate / Special Counsel - Commercial Litigation & Dispute Resolution Location: Melbourne (hybrid available) Employment type: Full time, partnership-track potential The firm A specialist Melbourne-based boutique law firm that advises private businesses, business owners and family groups is seeking an experienced commercial litigator....

  • Dispute Assessment Officer

    3 days ago

    Melbourne City Centre, Victoria, Australia Department of Government Services Full time $90,000 - $120,000 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Dispute Assessment Officer

    1 day ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    An exciting opportunity exists for a Dispute Assessment Officer to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services. - Utilise your assessment and administration expertise to provide support and advice to the Regulatory Assurance and Policy branch - Fixed for 24 months, Full-Time Opportunity to work with a high-performing and...

  • Dispute Assessment Officer

    1 day ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your dispute resolution expertise to provide support and advice to Consumer Affairs, Liquor, Gaming and Dispute Services - VPS Grade 3: $72,751 - $88,336 plus superannuation - Three fixed-term, full-time opportunities available for 24 months each within a high-performing and passionate team in the Victorian Public Service. About Us Dispute Services...