Guest Service Agent

Overview

- Benefit from ongoing training, career development opportunities and growth

- Amazing perks, staff discounts, free island tours and more

- Live and work in paradise on the world's largest sand island

About the Role

We are looking for a positive, motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island).

The Guest Service Agent is the frontline of our customer service team, responsible for ensuring exceptional guest experience. This is a permanent part-time position, and our ideal candidate will have resort/hotel front desk experience. This is a live on island role where you work and live at Kingfisher Bay Resort.

Role Responsibilities

- Greet all incoming and outgoing guests to the resort – guest check in and check out process.

- Accurately allocate rooms.

- Welcome all guests in a professional and friendly manner.

- Directing all guests to the appropriate check in area.

- Coordinate, where required bus arrivals and guest arrivals.

- Manage phone calls in a timely and professional manner.

- Direct guests to rooms on arrivals.

- Be familiar with room rates and reservation information.

- Always provide accurate and information to guests.

- Maintain guest accounts, billing arrangements and payments on check out.

- Follow in house policies and procedures to maintain guest security.

- Take guest messages and ensure prompt delivery to room.

- Assist guests with all general enquiries.

Skills, Qualifications & Experience Required

- Exceptional time management skills

- Excellent communication skills

- Extraordinarily high level of customer service and work ethic

- Demonstrated experience in a similar role in a large Hotel or Resort based environment

- Demonstrated experience in daily cashiering procedures, credit card reconciliation

- Knowledge of property management systems

- Demonstrate people management skills and an understanding of cultural diversity within the workplace

The Perks - conditions apply

- Affordable Island Living - includes accommodation, 3 daily staff meals, and Wi-Fi.

- Annual $1,000 SeaLink Employee Travel Allowance to help you explore.

- Exclusive Discounts: 25% off resort dining, bars, retail, and spa

- Employee Training Programs: We’re committed to your growth and development.

- Recognition Programs: Your hard work won’t go unnoticed; we’ve got awards and programs to celebrate you

- Free K/'gari Explorer Tours, experience the beauty of the island up close.

- Convenient Transfers: Free ferry rides to and from the island, getting here is a breeze.

- Wellness Perks: Access to our pool, staff gym, tennis courts, and more. Work-life balance at its finest

About Us

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

SeaLink K/'gari (Fraser Island) is a World Heritage listed island off Australia’s Eastern Queensland coast, it is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be

How to Apply

ClickAPPLY and upload a copy of your resume and cover letter for us to review.

Visa Applicants: To be considered for the role a minimum of 6 months validity is required on your visa at time of application. Our location does not comply with the regional 88 days remote work requirement for visa extensions.

Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

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