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Health Club Coordinator
4 weeks ago
Health Club Coordinator
Full Time
Apply now
Job no: 495600
Categories: Government and Defence, Sport and Recreation
- Permanent Full time position
- Salary from $78,641 + Superannuation
- Location: Active Monash - Monash Aquatic & Recreation Centre, Oakleigh Recreation Centre & Clayton Aquatics & Health Club
Shape the future of Health and Fitness in one of Melbourne’s most dynamic communities.
The City of Monash is a vibrant, culturally diverse municipality in Melbourne’s east, recognized for excellence in community service. Active Monash Leisure Centers welcome more than 1.5 million visits each year and are renowned for inclusive programs that invite everyone to participate their way.
Why You’ll Love Working With Us
- Empowered Leadership: Supportive, experienced managers invested in your professional growth
- Flexibility & Balance: Options for flexible work arrangements plus a robust Employee Assistance Program for you and your family
- Career Development: Ongoing training, professional memberships and opportunities to innovate
- Wellbeing Culture: Access to vibrant staff health and wellness programs
The Role
As Health Club Coordinator, you will lead the Health Clubs across our three flagship centers. Reporting to the Area Manager: Health & Wellness, you’ll:
- Drive strategic growth of our Personal Training program, expanding offerings and revenue
- Mentor and develop a high-performing team of fitness professionals
- Oversee daily operations, equipment standards and safety compliance
- Deliver exceptional member engagement and retention initiatives aligned to budget and performance targets
This role has a renewed strategic focus on driving revenue growth through innovative and results-driven personal training services and leading the professional development of the Health Club and Personal Training team to enhance service delivery and retention. The position also ensures effective cost management of casual wages and operational expenditure, whilst maintaining the functionality and safety of Health Club equipment, as well as ensuring a welcoming and inclusive environment for our patrons to “Participate Their Way”.
Key Responsibilities
Member Engagement Programs and Services
- Develop and implement systems that increase member engagement and retention
- Actively grow Personal Training (PT) revenue by:
- Expanding PT product offerings (e.g., semi-private PT, group PT)
- Driving KPIs around PT sales, upselling and client retention
- Working closely with Sales & Marketing to create high-impact PT campaigns
- Develop structured onboarding and retention pathways for PT clients
- Use data insights to analyse trends, performance, and opportunities for PT growth
- Ensure all PT offerings align with budget targets and revenue goals
- Maintain high customer service standards across all individualised fitness services
Requirements
Mandatory qualifications
- Degree in Sport & Exercise Science and/or Certificate IV in Fitness and proven experience and achievement in a management role within the leisure industry
- Current registration with AUSActive
- Level 2 First Aid with current CPR
- Employee Working with Children’s Check and Satisfactory National Police Check
- Experience in leading teams at multi-sites and ensuring continued commitment to high quality of customer service
As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:
- Supportive and experienced leaders that care for your development and wellbeing
- Vibrant health and well-being programs
- Employee Assistance Program for you and your family
- Flexible working arrangements
- Training and development opportunities
- Discounted gym memberships at our Active Monash Recreation Centres
EEO and Safety
Monash Council is committed to being a flexible, safe, equal and inclusive workplace and to diversity. We are an Equal Opportunity employer and encourage applications from people of diverse backgrounds. If you require reasonable adjustment, please let us know through your application or email talent@monash.vic.gov.au. We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.
Ready to Apply
Applications close 29 September 2025 AUS Eastern Standard Time.
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