Relationship Manager

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Relationship Manager works in a cross functional team known as a HIVE which consists of members who manage Specialist Sales, Success and Support. To our customers, you are their trusted advisor that facilitates connection with the right team at the right time to help their business thrive. To the wider Sales team, you are the person that skilfully brings them in on an opportunity at the right moment. You feel like you are winning when our customers are happy as you’re handing over quality leads to the right people at the right time.

When you join the Sales team within the Customer Group you join a wider group of folk representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value. With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine – the group of legends working on our little red house are very passionate about what they do.

What the role is all about

- Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met.
- Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
- Grow revenue through product upgrades and maintain 100% product retention.
- Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
- Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
- Drive a strategic portfolio and territory plan with Hive team engagement.
- Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.

Who we’re looking for

- Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce
- Someome with a proven track record of business development and sales skills – We are looking for hunters who chase targets
- You are curious and a connector
- You will know the importance of building relationships fast with internal stakeholders as well as customers
- You will be a team player, no role is more important than the other in the Hive.
- Any experience in SaaS is desirable
- Knowledge of property and marketing methods helpful
- Advertising and online experience highly desirable
- Previous use of CRM systems
- Looks at tricky situations through a solutions-focused lens
- Retain customer base within cancellation and renewals targets

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

- A hybrid and flexible approach to working
- Flexible leave options including, birthday leave and purchase additional leave
- Flexible parental leave offering for primary and secondary carers
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
- Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Like a lot of companies, we have perps out there who like to ‘phish’ and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.

Our corporate headquarters in Melbourne is a bright open space, open to possibilities.

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