Call Center Customer Service Analyst

3 days ago

Melbourne, Australia Minutes To Seconds Full time

**Job Information**:
Industry
- TechnologyWork Experience
- 1-3 yearsCity
- MelbourneState/Province
- VictoriaCountry
- AustraliaZip/Postal Code
- 3000About the job

We would love the opportunity to work with YOU

Minutes to Seconds is looking for a Call Center Customer Service Analyst in a Permanent role in Melbourne.

**Requirements**:
Key Responsibilities:
- Customer Order Management: Manage and improve customer order management processes to enhance operational performance.
- System Experience: Utilize Remedy, Service Portal, and network systems for operational support.
- Continuous Improvement: Identify gaps and validate requirements to improve operational performance.
- Operational Support: Provide support for operational changes and manage change processes for upcoming IT changes.
- Risk Management: Identify and highlight operational risks and challenges, maintaining a comprehensive risk tracker.

Required Qualifications and Experience:

- Experience: Minimum of 3+ years in a technical solution telecommunication operational environment.
- Process Improvement: Proven ability to define and support new process and process improvement projects.
- Business Acumen: Strong general business acumen with practical specialist or technical skills.
- Customer Management: Experience and knowledge in customer connection and order management.

Key Skills and Competencies:

- Relationship Building: Ability to quickly build relationships across the organization to align and leverage accountabilities.
- Communication Skills: Strong written and verbal communication skills with proven ability to deliver outcomes with external stakeholders and customers.
- Stakeholder Management: Excellent negotiation skills and practical experience with key stakeholders, both internal and external, up to senior management levels.
- Continuous Improvement Mindset: Demonstrated ability to deliver improved customer, people, and business outcomes.
- Safety Compliance: Cooperate with actions to provide and maintain a safe working environment and use equipment safely and properly as instructed.

Additional Characteristics:

- Leadership: Demonstrated leadership capabilities and strong interpersonal skills.
- Outcome-Oriented: Ability to deliver outcomes that benefit customers and internal stakeholders.

  • Customer Service Analyst

    1 week ago

    Melbourne, Australia Gallagher Bassett Full time

    **Introduction** Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...

  • Customer Service Analyst

    2 weeks ago

    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Service Desk Analyst

    1 day ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Customer Service Analyst

    1 week ago

    Melbourne, Australia Seeing Machines Full time

    Are you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe? - Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies? - Do you wake up...

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    5 days ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Call Centre

    1 week ago

    Melbourne, Australia Global 360 Full time

    Start your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a reputation for excellence. - **Johns Lyng Group**: - **Doncaster Location**: - **Full-Time Opportunity** **The Role**: An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our...

  • Customer Service

    7 days ago

    Melbourne, Australia Westpac Group Full time

    Multiple full time, permanent roles available in Melbourne CBD, 5th December - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest...