Call Center Customer Service Analyst

5 days ago

Melbourne, Australia Minutes To Seconds Full time

**Job Information**:
Industry
- TechnologyWork Experience
- 1-3 yearsCity
- MelbourneState/Province
- VictoriaCountry
- AustraliaZip/Postal Code
- 3000About the job

We would love the opportunity to work with YOU

Minutes to Seconds is looking for a Call Center Customer Service Analyst in a Permanent role in Melbourne.

**Requirements**:
Key Responsibilities:
- Customer Order Management: Manage and improve customer order management processes to enhance operational performance.
- System Experience: Utilize Remedy, Service Portal, and network systems for operational support.
- Continuous Improvement: Identify gaps and validate requirements to improve operational performance.
- Operational Support: Provide support for operational changes and manage change processes for upcoming IT changes.
- Risk Management: Identify and highlight operational risks and challenges, maintaining a comprehensive risk tracker.

Required Qualifications and Experience:

- Experience: Minimum of 3+ years in a technical solution telecommunication operational environment.
- Process Improvement: Proven ability to define and support new process and process improvement projects.
- Business Acumen: Strong general business acumen with practical specialist or technical skills.
- Customer Management: Experience and knowledge in customer connection and order management.

Key Skills and Competencies:

- Relationship Building: Ability to quickly build relationships across the organization to align and leverage accountabilities.
- Communication Skills: Strong written and verbal communication skills with proven ability to deliver outcomes with external stakeholders and customers.
- Stakeholder Management: Excellent negotiation skills and practical experience with key stakeholders, both internal and external, up to senior management levels.
- Continuous Improvement Mindset: Demonstrated ability to deliver improved customer, people, and business outcomes.
- Safety Compliance: Cooperate with actions to provide and maintain a safe working environment and use equipment safely and properly as instructed.

Additional Characteristics:

- Leadership: Demonstrated leadership capabilities and strong interpersonal skills.
- Outcome-Oriented: Ability to deliver outcomes that benefit customers and internal stakeholders.

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