ITSM Consultant

4 weeks ago

City of Melbourne, Australia Ayan Infotech Full time

Overview

Ayan Infotech are looking for an ITSM Consultant for an initial 3 months contract job opportunity in Melbourne. All applicants must have full unrestricted work rights in Australia.

Details

Title: ITSM Consultant

Location: Melbourne

Type: Contract (3 months + extension)

Required Skills and Experience

- Excellent verbal and written communication skills

- An active / empathic listener

- Excellent organisational skills with the ability to multi-task

- Ability to manage own time effectively and to be prompt and punctual

- Experience of working effectively within a team and collaborating with others to achieve a goal

- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

- Drive, self-motivation and ability to work under own initiative

- Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services

- Sound knowledge and experience of supporting range of IT applications, platforms and technologies

- Ability to clearly and accurately communicate processes and procedures verbally and in writing

- Ability to produce management information reports from ITSM systems

- Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources

- Experience of developing professional and effective working relationships with customers and key stakeholders

- Experience of delivering a high level of customer service

- The necessary skills and attributes to integrate successfully into a busy team

Desirable selection criteria

- Delivery of IT support services within higher education institutions

- ITIL Foundation or higher

- Experience of coaching and/or mentoring staff

- Experience of managing the work of others

- Knowledge and experience of best practice in customer service and/or IT service management

Contact

Contact: 02 9412 4178 for more details.

www.ayaninfotech.com

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