Business Process Consultant

1 week ago

Melbourne, Australia Thirdera Full time

**Thirdera **is looking** **for a highly skilled **Business Process Consultant **to join our team

**What is Thirdera?**

Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW.

**Your Mission**

Lead our ServiceNow implementation and integration development efforts with ServiceNow by reimagining the customer experience, improve service operations and engage customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together with **any ServiceNow module** you are skilled in leading.

**Requirements**:

- 3+ years of previous business analysis experience designing requirements for Software development projects.
- Experience with: Workshops, Demo, Agile/SCRUM/ SAFe sprints, user stories creation
- Experience in preparing scenarios for UAT, conduct UAT sessions and manage outcomes,
- Experience in writing procedure guides, support training deliver, and provide post implementation support.
- ITIL v3 or 4 Knowledge or certification
- ITSM tool experience (Remedy, ServiceNow, Solarwind, Jira, zendesk, Soho, HP service manager, or any other ITSM tool)

**Salary Range**

Welcome to Pay for Performance We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time

**Application and Selection Process**
- A phone screen with our Talent Acquisition team to validate your experience and expectations for new opportunities
- Never more than three (3) interviews with technical, functional and leadership staff

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