Servicenow Lead Consultant

About the job ServiceNow Lead Consultant

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are seeking a Lead consultant to help deliver ServiceNow projects and services that ensure a high degree of satisfaction to the customer. This role is based in Melbourne.

**Responsibilities and Accountabilities**

Delivery
- You lead and deliver ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer
- Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops
- You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation.
- You influence new engagements & opportunities within the client and they are communicated to CSMs and account managers with Enable
- You solve problems quicky & calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables
- You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews
- Knowledge sharing and creation, ie re-usable frameworks, education sessions, documentation, Rapid Seeds

**Requirements and Experience**

**Mandatory Experience**
- Demonstrated articulation of value of personal ServiceNow project delivery
- Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap
- Proven experience ensuring high-quality ServiceNow development
- Proven experience with creating build documentation, solution designs and detailed design specification documentation
- Ability to lead workshops as part of a team
- Delivery of ServiceNow projects on multiple ServiceNow product lines
- Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmaps
- Exceptional written and verbal communication skills

**ServiceNow Mastery**
- Leading customer engagements in a lead role across technical or functional area in an enterprise customer
- Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support
- Participating in analysis and solution recommendations providing detailed options with benefits
- Leading customer workshops with acute attention to detail, engaging in
- feedback, listening well, capturing and document detailed requirements for both customers and development teams
- Drafting and presenting solution designs, articulating requirements to various stakeholders including business stakeholders, security teams and analysts
- Presenting customer showcases that are carefully planned considering customer use cases, personas and areas of interest for different audiences
- Providing platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap

**Desired Experience & Knowledge / Other Relevant Information**

**Experience**:

- 7+ years successful ServiceNow project delivery while managing and coordinating team members
- 2+ years leading customer engagements
- 6 months experience with people leadership
- General understanding of ServiceNow licensing

**Qualification / Education**:
**Must Have**
- IT Degree, relevant tertiary education in Computer Science or relevant experience.
- ServiceNow **Sales & Messaging Foundation Accreditation**:

- ServiceNow **Sales or Presales Accreditation** in 3+ Product Line
- ServiceNow** CSA**:

- ServiceNow **CIS x 3** - ITSM + HRSD + CSM
- ServiceNow** Pro Suite x 3**:

- ITSM + HRSD + CSM
- ServiceNow** Pro Plus Suite x 2**:

- ITSM + HRSD or CSM
- Fujitsu **People Leader Development Training** as per region

**Nice To Have**
- ServiceNow **Expert Programs** - ArchX, CWA, CTA or CMA
- Business **Domain Certifications** (eg ITIL, Scrum Master, PRINCE2)
- ServiceNow **CAD**

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our peopl