
Solution Consultant
4 days ago
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you/'ll have an impact on millions of users, fast We don/'t just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We/'re hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.
You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.
What you/'ll do:
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Your background:
2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
Demonstrated expertise in ITSM, including
Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem that support enterprise-grade IT operations
Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management
Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience
It’s nice if you are:
4-6 years of experience within SaaS companies
Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experienced working with large customers in a consulting or technical expert capacity
A second language such as Japanese, Korean or Mandarin for business communication.
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we/'re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone/'s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Don’t see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
#J-18808-Ljbffr
-
ServiceNow Business Solution Consultant
1 week ago
Council of the City of Sydney, Australia Sysintegra Pty Ltd Full timeOverview Your New Company We’re redefining ServiceNow consulting—fusing elite expertise with startup agility to deliver transformative solutions that outsmart traditional Big-4 firms. We are one of the largest and fastest growing software consulting firms in our segment across Australia and New Zealand. Our growth has been fuelled by a relentless...
-
Senior Solution Consultant
4 days ago
Council of the City of Sydney, Australia DocuSign, Inc. Full timeCompany Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
-
Software Technical Solution Consultant
4 days ago
Council of the City of Sydney, Australia Protecht Group Full timeAbout us We are a fast growth Governance, Risk & Compliance (GRC) SaaS business. At Protecht, we are at the forefront of innovation, integrating cutting-edge AI technologies into our SaaS application, Protecht.ERM, and across our entire business. Our mission is to revolutionise enterprise risk management by leveraging AI to provide unparalleled insights and...
-
Platform Solution Architect
4 days ago
Council of the City of Sydney, Australia FinXL Full timePlatform Solution Architect Leading banking client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise...
-
Solutions Consultant
4 days ago
Council of the City of Sydney, Australia Humanforce Holdings Pty Ltd Full timeWho are we? Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable,...
-
Council of the City of Sydney, Australia Microsoft Corporation Full timeOverview We are looking for an experienced Cloud Solution Architect (CSA), specializing in Business Applications; Lowcode; Power Platform; and with a passion for Agentic AI, preferably with experience of Copilot Studio or Agent building; who is passionate about driving our customers’ business applications, enabling low code agility and transforming those...
-
Salesforce Consultant
4 days ago
Council of the City of Sydney, Australia https:calibrx.comsitemap.xml Full timeOverview Salesforce Consultant – Permanent – Sydney or Melbourne. Salary: $90,000 – $110,000 + super. CalibrX is partnering with a global consulting powerrhouse to find a Salesforce Consultant who will play a pivotal role in shaping innovative Salesforce solutions that align with business strategy and deliver measurable value. You’ll be helping...
-
Senior Solution Architect
2 days ago
Council of the City of Sydney, Australia Atlassian Full timeAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...
-
Solution Architect
1 week ago
Council of the City of Sydney, Australia Informatica Corp. Full timeBuild Your Career at Informatica We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary...
-
Senior Salesforce Consultant
1 hour ago
Council of the City of Sydney, Australia J4RVIS Full timeJ4RVIS is an industry leading, system integrator specialising in Salesforce & MuleSoft solutions. We empower people from ambitious organisations to drive greater business value with scalable technology. We’re widely recognised as one of the most promising Salesforce partners, after achieving the "Summit" partnerships status (previously Platinum) within the...