Service Coordinator

- Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
- Come join one of WA's largest Aged Care organisations.

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

To provide excellence in coordinating services by applying a wellness and reablement approach for clients to achieve their goals and improve their health and wellbeing outcomes. To work collaboratively with clients, internal and external stakeholders to assess, plan and facilitate the delivery of care to clients considering their assessed care needs strengths and goals.

We’ll also be asking you to:

Effectively investigate and resolve clients concerns and complaints in a proactive manner in relation to frontline service delivery staff in a collaborative model with all levels of Home Care management.

Complete all necessary Annual Performance Reviews and staff management responsibilities.

Provide data and reports as required for programs, and to assist with workforce development

Ensure policies, procedures and work systems are maintained and all quality and accreditation guidelines are met.

Complete any necessary documentation to support the delivery of care.

About you:

You’re a compassionate and proactive leader with experience coordinating care services and supporting clients to achieve their goals. You communicate clearly, build strong relationships, and approach challenges with optimism and integrity. With sound knowledge of home care practices and a focus on continuous improvement, you lead by example and foster teamwork, accountability, and respect.

To be considered for this role, you’ll need:

Demonstrated customer service orientation and continuous improvement focus.

Demonstrated computer literacy (Microsoft Office, Outlook and Excel) minimum intermediate level of competency.

Up to date with home care legislation and the impact of recent changes on care delivery

Intermediate MS Office skills and experience

Working with us:

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

- National Police Clearance - current within 6 months (or evidence of application)

Full WA Drivers' Licence

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents andeach other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

10 October 2025Rivervale Western Australia, AustraliaFull TimeCommunity Services & DevelopmentCommunity Development

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