Customer Coordinator

12 hours ago

Albany, Australia WesTrac Full time

Reporting into the Service Delivery Supervisor, the Customer Coordinator will join our Service Delivery team on a Full‑Time basis at our South Guildford branch. This role involves being accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac Service, repair and general service provision queries.

Roster: Monday – Friday, 8.5 hours/day (including meal break)

What You’ll Do:

- Build and maintain strong customer relationships as the main contact for service and repair requests.

- Communicate customer needs and job details to the Workshop Coordinator and monitor progress.

- Actively track Work In Progress (WIP) to ensure jobs are completed on time and within scope and budget.

- Provide repair and service options in collaboration with the workshop, Sales, and Parts teams to meet or exceed customer expectations.

- Resolve work order issues and customer complaints promptly.

- Ensure accurate invoicing based on customer approvals and company policies.

- Manage warranty claims effectively, keeping customers informed and following WesTrac and Caterpillar guidelines.

Skills & Experience:

- Trade Qualification OR mechanical aptitude with experience in a customer service role.

- Demonstrated highly developed customer service skills with an understanding of the importance of effective customer management.

- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly.

- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships.

- Demonstrated analytical, problem‑solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes.

Our Benefits inclusive of but not limited to:

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.

- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award‑winning WesTrac Institute.

- Recommend & Spend – Opportunity to receive a referral bonus up to $5,000 for applicable roles.

- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world’s largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people’s diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

#J-18808-Ljbffr

  • Operations Coordinator

    1 week ago

    Albany, Western Australia WorkPac - Rockingham Full time $60,000 - $80,000 per year

    • Full-time position with hands-on coordination responsibilities• Key operational role supporting a small local fleet (4 trucks)• Opportunity to lead day-to-day logistics and customer liaisonShort DescriptionA dynamic opportunity for an experienced logistics professional to coordinate the daily operations of a local fleet, ensure timely and safe...

  • ▷ [Urgent Search] Customer Services Coordinator Level 1

    4 weeks ago

    Albany, Australia Redrow Homes London Full time

    The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our...

  • Maintenance Coordinator

    4 weeks ago

    Albany, Australia Perenti Global Limited Full time

    Maintenance Coordinator – 6 Months Fixed Term Press Tab to Move to Skip to Content Link Overview - Competitive salary package - Strong focus on safety - Join one of Australia’s largest drilling companies About DDH1 Drilling DDH1 Drilling is a leading provider of drilling services to the Australian mineral exploration and mining industry. For over...

  • Inventory Coordinator

    3 weeks ago

    Albany, Australia Aboriginal Health Council of Western Australia Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Customer Service Officer

    1 day ago

    Albany, Western Australia Summit Fertilizers Full time $60,000 - $80,000 per year

    Customer Service Officer – Albany DepotJoin the Summit Fertilizers TeamAre you an organised, people-loving multitasker who thrives in a busy environment?We're looking for a Customer Service Officer to join our friendly team at Summit Fertilizers Albany Depot.This is a full-time, Monday to Friday role offering competitive pay rates, on-the-job training, and...

  • Roster and Travel Coordinator

    1 week ago

    Albany, Australia NES Fircroft Full time

    Our Client an a Global Oil & Gas Organisation in WA are currently seeking a FIFO Roster and Travel Coordinator to join them until May 2026. Position will be based in Karratha for an Oil & Gas construction Project FIFO Roster – 21/7 (68 Hours per week) As a Roster and Travel Coordinator, you will support the effective scheduling and booking of flights and...

  • Administrative and Customer Support Officer.

    3 weeks ago

    Albany, Australia Northline Full time

    Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success...

  • Spares Coordinator

    4 weeks ago

    Albany, Australia Sandvik Group Full time

    Based at Kewdale and reporting to the Maintenance Supervisor - Galv, the Spare Parts Coordinator is responsible for managing the planning and procurement of spare parts to ensure optimal inventory levels and minimize machine downtime. This role involves maintaining safety stock levels, authorizing MRP processes, and contributing to ERP system improvements...

  • [3 Days Left] Key Account Coordinator

    1 week ago

    Albany, Australia Linfox International Group Full time

    Job no: 761227 Work type: Full time Location: Kewdale - WA - Australia Applications close: 14 Nov 2025 11:55 PM W. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail,...

  • Facilities Coordinator

    6 days ago

    Albany, Australia Jones Lang LaSalle Incorporated Full time

    **JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...