Information Technology

Job No: GEO8573

Employment Status: Casual, Part-Time

Level 1 Systems Support

The IT Administrator at Fulham is responsible for the day-to-day support and maintenance of the IT systems and applications used throughout the Prison. Including but not limited to collaborating on projects relating to GEO’s IT systems.

You will also provide support on an ad hoc basis to GEO partners, stakeholders and other Centres.

This is an on-site only position at Fulham Correctional Centre.

Key Accountabilities

I T Support

- Provide first and second level support to staff, prisoners and other stakeholders for all GEO IT networks, systems, and applications, including liaising with third-party providers when required.
- Provide afterhours support for high-priority issues (roster)
- Use and maintain the IT Service Desk ticketing system, planning, and prioritizing systematically to minimize backlog and ensure operational efficiency.

IT Network and Systems Maintenance

- Install, configure, and troubleshoot IT infrastructure, including staff PCs, networking equipment, printers, desk phones & video conferencing equipment.
- Monitor performance of GEO systems, ensuring issues are appropriately escalated and resolved.
- Ensure system and data security is maintained in compliance with GEO Policies and regulatory requirements.
- Maintain and develop excellent working relationships with key suppliers.

IT Projects

Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.

Requirements

- A combination of relevant experience or education/training in a corporate IT support position, including but not limited to first level IT Support and IT systems.
- Effective written and verbal communication skills.
- Ability to work independently and within a collaborative team environment.
- Maintain strict confidentiality whilst working with sensitive and personal information
- Strong interpersonal skills with the ability to work productively with diverse stakeholders
- Exceptional time management, organisational and administrative skills.
- Ability to achieve outcomes within agreed timeframes and under time pressures.
- Exceptional multi-tasking and problem-solving skills.
- Demonstrated experience administering Local Area Networks, including virtual Lan (VLAN).
- Working knowledge of Microsoft Windows 10/11 and Office 365 in a hybrid configuration.
- Ability to interpret and comply with data and network security principles in accordance with the Australian Government’s Protective Security Policy Framework (PSPF). Including but not limited to Information Security Manual (ISM) and classified networks.
- Basic PowerShell scripting for AD tasks.

Experience with the following

- Cisco network and video conferencing equipment
- AS400 systems
- Microsoft SQL
- Microsoft SharePoint
- Manage Engine Service Desk & Endpoint Central
- Biometric identification technologies
- Citrix published desktop and published applications

Other Requirements of the Role

- Ability to work within a correctional setting, which will involve direct contact with prisoners.
- Valid and current full Australian driver’s license.
- Satisfactory completion of a National Criminal History Check.
- Ability to obtain and maintain a security clearance.
- Work outside of ordinary business hours may be required on occasion.

Salary & Benefits

At GEO, we are dedicated to creating a safe, secure, and healthy workplace that not only supports your professional growth but also allows you to make a meaningful impact on the lives of others. With us, your skills will be challenged and developed in a progressive, service-driven environment.

- Subsidised Gym Membership via Fitness Passport for a healthier lifestyle.
- CommBank partnership with a range of offers.
- Medibank discounts: Reduced rates on health insurance plans through Medibank.
- Continuous skills and professional development opportunities
- Free parking, uniform provided and subsidised meals.
- Access to EAP services.

Company Overview

Fulham Correctional Centre is the largest privately managed prison facility in rural Victoria, located in Fulham. With a focus on rehabilitation and reintegration, the Centre manages a population of up to 1049 male prisoners, including a Transition Community Program . Our mission is to provide offenders with the opportunity to engage in work, education, and transformative programs that address the root causes of criminal behaviour.

We believe in creating pathways to community safety through innovative rehabilitation initiatives. By providing comprehensive support and resources, we aim to facilitate successful reintegration for our prisoners, significantly reducing recidivism rates and promoting positive community outcomes.

GEO is an Equal Employment Opportunity Employer

Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

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