Food & Drink Supervisor

Overview

Crystalbrook Flynn is a social and vibrant hotel located in Cairns CBD, featuring 311 rooms and suites, three restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre.

About Crystalbrook Collection

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose

We are seeking a new Food & Beverage Supervisor to work in our vibrant and bustling venue, Boardwalk Social. Reporting to the Venue Manager, and working alongside a passionate and supportive hotel team, you know your way around a drinks menu and can wow our guests on the floor. You will assist in leading the team and creating a dining experience that keeps our guest wanting more.

Responsibilities

- Creating an outstanding employment experience for the Food and Beverage Collaborators
- Providing a warm and genuine service experience
- Anticipating and responding to tricky requests & concerns in a professional and timely manner and coaching your team to do the same
- Taking an active interest in providing on-the-job coaching and training to the Food & Drink guides

Skills and Experience

We are looking for a skilled and ambitious restaurant supervisor who can display:

- Considerable experience in premium restaurant environments
- Previous restaurant or bar supervisory experience
- Demonstrated passion for the hospitality industry and speciality in high quality service
- Great attention to detail, being one step ahead of guests' needs
- In-depth knowledge of sequence of service and product knowledge
- The passion to take on other ad-hoc duties as required
- Ability to prioritise and work in fast-paced environment while maintaining high standards of service
- Friendly and confident communication skills
- QLD RSA essential
- Available across various shifts including weekends, evenings and public holidays
- Able to commit for a minimum of 6 months

Why Us

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

- 50% F&B discount across all Crystalbrook restaurants and bars
- $99 room rates and a generous friends and family discount
- Enhanced parental Leave and lifestyle benefits
- A commitment to a green future through enhanced sustainability practices
- Access to our internal mobility program and team reward schemes
- Online learning and training with tailored career development pathways
- A culture of collaboration, elevating experiences and diversity
- Limitless career opportunities in a fast growing, dynamic environment
- Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

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