▷ (Urgent) Customer Service Coordinator

3 days ago

City of Brisbane, Australia UniLodge Australia Pty Full time

UniLodge Herston is seeking multiple casual Customer Service Coordinators

Overview

UniLodge Herston in QLD is hiring multiple casual Customer Service Coordinators (CSC) to join our team. This role offers genuine career opportunities for those who want to grow, with casual shifts available.

Responsibilities

- Creating a friendly environment and delivering a positive resident experience
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalate as needed
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

What we’re looking for

- A background in reception or hospitality will provide a good grounding for this role
- A passion for delivering exceptional guest experiences
- Resilience and ability to work under high pressure in a fast-paced environment
- Excellent communication skills, both written and verbal
- High levels of computer literacy with ability to learn new systems
- We care attitude
- Unrestricted work rights in Australia
- National Police Check (completed within last 3 months), at your own cost
- Working with Children’s Check (QLD)

Benefits

We can offer more than just a job—we support your growth and wellbeing. Enjoy company-covered operational licensing costs, and clear pathways for career progression. We provide ongoing development through training and courses, and prioritise your wellbeing with support for mental, emotional, financial, and physical health—including access to our EAP.

Join a diverse, inclusive, and engaging team environment with recognition programs, annual awards, and fun community initiatives. Plus, benefit from generous leave options, company-funded flu vaccinations, referral bonuses of up to $1,000 AU, and exclusive staff rates at Essence Hotels and Apartments.

How to apply

Are you ready to embark on a rewarding career? If you think this role is the right fit for you, we would love to hear from you. We review applications as we receive them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

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