S24 Project Worker

S24 Project Worker - National Redress Scheme

Posted: 02/09/2025

Closing Date: 01/10/2025

Job Type: Fixed Term - Part Time

Location: Brisbane, Qld 4000

Job Category: Voluntary, Charity & Social Work

Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Job Description

Lotus Support Services advocates for and supports adults who experienced childhood abuse, including child sexual abuse in institutional settings. Lotus provides support in living with the lifelong impacts of trauma from childhood abuse and seeking justice via applications for the National Redress Scheme and engagement with the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability.

The National Redress Scheme provides support to people who were sexually abused as children while in the care of both government and non-government out-of-home care institutions and was created in response to the recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse. The Scheme offers three components of redress:

- Access to counselling and psychological care.
- Acknowledgement and recognition for people who want it, through a direct personal response from the institution responsible for the abuse; and
- A monetary payment

We are seeking a dynamic and experienced Project Worker to join the Redress Team to play a key role in supporting people engaging with the National Redress Scheme. You will provide trauma-informed counselling, advocacy, and pathways navigation to assist participants in addressing the lifelong impacts of childhood institutional abuse, including sexual abuse. The role focuses on supporting applicants to the National Redress Scheme who have received an s24 letter and/or request for additional information. The role will be responsible for ensuring contact with s24 applicants within 5 business days of referral. The role will also provide administrative support to the broader Lotus Support Services team.

This is a part-time (0.6FTE) employment opportunity until June 2026 at Level 5 of the SCHADS award . Preferred days of work: Mon, Wed & Thu.

Desired Skills and Experience

Key Responsibilities & Metrics

- Deliver trauma-informed, participant-centred support (face-to-face, telephone, video, and online).
- Ensure that 90% of applicant responses to s24 RFIs do not require further request for information.
- No more than 5% of complaints from applicants referred under this activity result in an outcome of fully or partially substantiated.
- Provide brief intervention support to help participants prepare emotionally and practically for providing additional information to The Scheme.
- Relevant Human Services certificate, diploma or tertiary qualification and extensive experience, or a combination of experience, expertise, and competence.
- The ability to articulate a framework for practice in working with people who have experienced abuse.
- An understanding of the lifetime impacts of childhood sexual abuse in institutional settings, including out-of-home care.
- The ability to advocate with systems on behalf of vulnerable members of the community to access appropriate support.
- Experience and/or understanding of The National Redress Scheme
- An understanding of the Royal Commission into Institutional responses to Child Sexual Abuse

More information about the role and to learn more about the key selection criteria, select the link to the Position Description.

In SEEK, click on Apply Now to access the Position Description through our careers page.

- Join a well-recognised multidisciplinary organisation;
- Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
- Access to discounted fitness facilities through Fitness Passport for you and your family;
- Access to free and confidential Employee Assistance Program;
- Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
- Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.

How to Apply:

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

While the deadline to receive applications is Wednesday 1 October 2025, applications will be assessed with interviews being conducted as they are received so do not delay in applying

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.

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