Senior Manager, Operations Policy

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1890659

About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role
The Operational Policy team works collaboratively across the Government Services portfolio on operational policy compliance functions, including the development of policies, procedures and guidance to support the operations of the Registry of Births, Deaths and Marriages (BDM). The team champions trust in government services by developing policies that uphold ethical standards, promote equity and guard against fraud and misuse.

Reporting to the Director, the role oversees and leads work to translate legislation and regulations across the Government Services portfolio into practical, usable and effective operational policy, procedures and guidance to realise the goals set out in the DGS Corporate Plan 2024-28 and beyond. This includes drawing on a high level of expertise in relation to identity, credentials, privacy, data and related disciplines. The role also provides strategic advisory functions to the Director as directed.

About you

- Proven expertise in developing and implementing complex operational policy, procedures, and guidance - particularly in areas relating to identity, privacy, credentials, and data management.

- Demonstrated ability to translate legislation and regulatory requirements into practical and effective policy solutions that support service delivery and government reform objectives.

- Strong leadership and people management skills, with experience overseeing multi-disciplinary teams and fostering a high-performing, inclusive and ethical workplace culture.

- Skilled in stakeholder engagement and relationship management across government, including providing trusted advice to senior executives, ministers, and key external partners.

- Highly developed critical thinking and problem-solving skills, with the ability to manage competing priorities, identify risks, and implement sustainable solutions.

- Extensive understanding of public sector governance, the justice and legal environment, and the broader strategic and political context influencing policy development.

- Commitment to integrity, equity, and ethical standards, with experience embedding these values into policies, programs, and daily operations.

- Familiarity with co-design, user-centred design and continuous improvement approaches to policy development and implementation.

- Excellent communication skills, including the ability to provide clear, strategic advice and prepare high-quality written materials for diverse audiences.

- Holds relevant tertiary qualifications, with policy or legal training highly desirable, and a strong commitment to upholding VPS values and human rights principles.

- a resume; and

- a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Sunday 2 November 2025 at 11.59pm

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