ICT Senior Service Delivery Officer

Salary: Level 4, $95,782 – $100,526 per annum + superannuation (PSCSA 2024)

Work Type: Permanent – Full Time

Location: Perth

Closing Date: 2025‑11‑03 4:00 PM

Shapethe Future of Western Australia

Join a department that’s powering WA’s energy transition and building a bold, diverse economy for generations to come. At the Department of Energy and Economic Diversification (DEED), your work will help drive innovation, support local businesses, and position WA on the global stage. If you’re ready to make a real impact – this is where your next chapter begins.

Grow your career with us

Explore our career opportunities and graduate program to discover how you can make a meaningful impact. For current vacancies, visit us on LinkedIn or head to the DEED corporate website.

About the Role

Tenure: We currently have two permanent full‑time positions for immediate filling.

The ICT Service Delivery team is responsible for providing effective, efficient, and timely ICT services to support agency staff. This includes helpdesk and desktop support, ticket management, and device lifecycle management.

We are seeking proactive and customer‑focused ICT Support Officers to join our dynamic team, delivering high‑quality support services to the Department’s staff and contractors. In this role, you’ll be the go‑to expert for resolving a range of technical issues — from troubleshooting complex hardware and software problems to managing ICT incidents in line with industry best practices. You’ll play a key part in maintaining efficient, fit‑for‑purpose support services, while helping to build a culture of excellence and continuous improvement across the ICT service delivery function.

You’ll thrive in a fast‑paced, collaborative environment where your ability to communicate technical information clearly and build strong stakeholder relationships will be essential. With responsibility for managing service tickets, supporting end‑user devices, and contributing to process improvements and knowledge‑based development, you’ll have the opportunity to make a real impact on both day‑to‑day operations and the long‑term success of our ICT services.

How to apply

To apply, click ‘Apply for Job’ at the top or bottom of this page and follow the prompts. Please submit the following:

- A covering letter (2‑4 pages) demonstrating your skills and experience in relation to the essential job requirements outlined in the attached Job Description Form.
- A current CV detailing your skills, work history and key achievements. Please include contact details of two referees – ideally including your current or most recent line manager.

Supporting diversity and inclusion

As an equal‑opportunity employer, the department is committed to building an inclusive and diverse workplace and we welcome applications from people of all backgrounds. Preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities, and young people.

Additional job information

Applications must be submitted prior to the closing date and time specified in the job advertisement. Late submissions will not be accepted.

Applicants deemed suitable may be considered for appointment to similar roles within the department for up to 12 months following the completion of this recruitment process.

Successful candidates will be required to obtain a National Police Clearance before commencing employment. Some positions may also require an Australian Government Security Clearance.

Closing date: 4:00 PM on Monday 3 November 2025 (AWST). Your online application must be submitted online prior to the closing date and time.

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