Product Manager

Overview

Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.

We’re on the lookout for a Product Manager to lead delivery across our customer account systems, with a strong focus on payments, registration, and regulatory compliance. This role works closely with internal stakeholders, external partners, and offshore teams to prioritise and deliver initiatives, translating complex regulatory requirements and business needs into clear, actionable outcomes.

If you’re passionate about creating innovative solutions that comply with evolving regulation, while elevating the customer experience, we’d love to hear from you.

We have a team full of passionate, energetic, great people, with a genuine determination to try and create a working environment that is safe and supportive for everyone, we even won the WORK180 award for two consecutive years for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.

What you will bring

- Minimum 3 years’ experience working as a Product Manager for a tech business.
- Experience with digital wagering or racing industry products is essential.
- Proven success in delivering impactful product initiatives end-to-end.
- Familiarity with payments, customer account systems, or regulatory-driven products.
- Experience breaking down complex legal or regulatory requirements into clear, deliverable solutions.
- Experience in Lean and/or Agile software development methodologies.
- Strong leadership skills with the ability to guide cross-functional teams.
- Experience working in distributed teams, including offshore teams or external partners.
- Competent in the use of JIRA or similar software for managing development.
- You are a team player.
- Strong attention to detail and have pride in what you deliver.
- A strong interest in racing and sport is beneficial.

Benefits

How Betfair will be On Your Side:

- Incredibly flexible working arrangements.
- Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
- A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
- Up to $1000 per year for you to choose how you spend through our much loved BestYou program.
- An ongoing commitment to Diversity and Inclusion.
- Supportive wellbeing initiatives including access to our Employee Assistance Program.
- A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities.
- A generous bonus scheme – if we win, you win And we like to win

Some tasks include, but are not limited to:

- Own changes to customer accounts (registration, management, Payments and improvements) across channels and drive relationships with external partners to external partners, ensuring requests are prioritised and opportunities are delivered effectively.
- Own the product implementation of all new regulation and RG requirements. Build a strong understanding of legal requirements and interpret regulatory changes, ensuring the organization’s adherence to evolving standards such as NT code, AML/CTF rules, and consistent gambling requirements.
- Implement an cross-channel product compliance strategy, breaking down regulatory issues into actionable tasks and opportunities cross-platform, and collaborating with product internal teams & external partners for seamless integration. While keeping the CX at the forefront of decisions to ensure were deliver value to customers where possible.
- Support and champion personalisation and loyalty initiatives aimed at enhancing customer accounts, fostering engagement, and delivering tangible benefits to customers. As well as looking at improvements across the acquisition and retention funnels from a customer account perspective.
- Define product vision, roadmap and growth opportunities for customer accounts and related back-office workflows. While feeding into wider product/business strategy
- Take a structured approach to project management where required, planning and tracking progress on regulation-driven initiatives that must be delivered end-to-end.
- Apply business analysis skills to interpret detailed regulatory requirements and translate them into clear, prioritised product and technical deliverables.
- Actively participate in product discovery activities and coordinate internal subject matter experts.
- Develop business requirements, through epics and stories, working with the technology team to ensure they are feasible.
- Manage and support the testing and acceptance of features with internal test groups.
- Work closely with Legal team and Risk to ensure we remain compliant across products.
- Manage relationships with all stakeholders to aid and influence the improvement to products and processes.
- Be the internal go-to person for all matters related to customer accounts and regulatory products.

Interested?

At Betfair, we are committed to building a workplace where everyone can fulfill their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included. We encourage people of all walks of life, abilities, and backgrounds to apply.

We are proudly a WORK180 endorsed employer for women. To learn more about our commitment to Diversity and Inclusion, please visit Betfair Australia on WORK180.

Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply You never know where it may lead.

Interested in applying? Please click 'Apply now' and submit an up-to-date Cover Letter and Resume.

We are committed to responding to all candidates within four weeks of application. If you are successful, we will send you a video interview, followed by two rounds of interviews. References are great, but not critical. You will need to have eligible working rights for Australia.

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