▷ Urgent Search: Investigation Support Officer

Overview

Salary: Level 3, $86,439 - $92,795 per annum (pro-rata) (PSCA 2024)

This is a permanent, full-time position commencing ASAP

This is a valuable opportunity to join a dedicated team working to promote safe and accountable learning environments. If you are highly organised, collaborative, and want to contribute behind the scenes to important and impactful work, we encourage you to apply.

The Role

Join our team as an Investigation Support Officer within the Standards and Integrity Directorate at the Department of Education. You will support a team of investigators responsible for managing and resolving complaints involving employee conduct. You will work closely with investigators to ensure the smooth coordination and progression of casework. Your responsibilities will include:

- Supporting investigators with the administrative and procedural aspects of complaint handling and misconduct investigations.
- Preparing case files, documentation, and correspondence in line with established processes.
- Coordinating meetings, interviews, and the collation of evidence and supporting materials.
- Maintaining accurate and up-to-date records in case management systems.
- Monitoring timelines and assisting with workflow management to ensure the team meets internal and external deadlines.
- Contributing to a team environment that values confidentiality, integrity, and professionalism.

We are seeking candidates who

- Thrive in a team-based environment and take initiative to assist colleagues in a high-pressure setting.
- Demonstrate strong organisational skills and attention to detail.
- Are confident communicators, both in writing and verbally.
- Are comfortable working with confidential information and understand the importance of discretion and procedural fairness.
- Have experience in administrative support roles, particularly in regulatory, complaints or investigation-focused teams.
- Are proficient with Microsoft Office and comfortable learning new systems and processes.

Professional Benefits

We are located in East Perth and offer a range of benefits, including:

- Flexible working arrangements to support work-life balance (including remote work options, flexible hours, and part-time arrangements).
- Generous leave entitlements including annual, personal, long service and parental leave.
- Professional development opportunities and study leave/assistance.
- Access to salary packaging (in accordance with relevant industrial instruments).
- Easy access to public transport with nearby Claisebrook train station and the free Yellow CAT bus service, plus nearby CPP parking locations.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF). For more information, contact Ms Susie Baker, Manager Investigations, Standards and Integrity, on 08 9264 4340 or email Susie.Baker@education.wa.edu.au.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome applications from Aboriginal and Torres Strait Islanders, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. See our Equity, Diversity and Inclusion Plan 2021-2025 for details.

Eligibility

To work with us, you must:

- Be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- Consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number before you start.
- Complete a declaration prior to employment and annually thereafter disclosing any disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest.
- Provide a statement from previous employer(s) regarding any disciplinary findings.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Step 2: Attach your documents

Your application should include:

- A CV of up to 4 pages outlining your employment history and professional learning summary relevant to this position.
- A 2-page statement addressing the selection criteria as outlined in the attached JDF.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, contact the Department of Education’s Recruitment team on (08) 9264 4127.

Closing date: Applications close 4.30pm (AWST) on Friday, 14 November 2025.

Advertised Vacancy Number: DOE1003344

Position Title: Investigation Support Officer | Agency: Department of Education | Location: East Perth | Work Type: Permanent - Full Time | Salary Level: 86,439 - 92,795 per annum (pro-rata) | Position No.: 00044992

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