Card Protection Investigator

4 weeks ago

Council of the City of Sydney, Australia Bendigo & Adelaide Bank Full time

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

As a Card Protection Investigator, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

Key responsibilities

- Monitor and investigate card fraud alerts to detect and minimise risk and exposure to the Bank, cardholders, originating both internationally and domestically.
- Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
- Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
- Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.

We have two 9-month contracts available, both Full Time and Part Time hours are on offer and can be tailored for the right candidate (standard business hours, no weekend work required). Bendigo, Melbourne, Adelaide or Sydney are the preferred locations.

We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.

What you’ll bring to the role:

- Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
- Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
- Proactive, positive attitude and someone who maintains composure under pressure
- Excellent oral and written communication skills
- Ability to apply own experience and judgement to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity.
- Attention to detail
- Experience working independently within a fast paced environment
- Previous experience in a customer service focused role

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

A position description is enclosed for this role Card Protection Investigator - PD.docx

Applications close COB Friday October 17

#J-18808-Ljbffr

  • Card Protection Investigator

    1 week ago

    Sydney, New South Wales, Australia Bendigo Bank Full time $90,000 - $120,000 per year

    We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here. With Bendigo Bank… and you.Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial...

  • ▷ Immediate Start! Investigator – Safeguarding and Assurance

    6 days ago

    Council of the City of Sydney, Australia Sunnyfield Full time

    WhySunnyfield? We are Sunnyfield –a place where people come to grow and belong. This is our one thing. Ourpurpose. Our work. We focus on everyday progress – that’s our pride. It’s aboutlearning, providing support, and celebrating meaningful moments that sparklasting change. At Sunnyfield, you don’t just work here – you belong here. About...

  • (Apply Now) Fraud Analyst

    4 weeks ago

    Council of the City of Sydney, Australia Bank Australia Limited Full time

    Overview Job Category: Banking and Financial Services We currently have a permanent, full time opportunity for a Fraud Analyst - Customer Protection (Grade 1) to join our Financial Intelligence Department. This role will be based in our Mascot Head Office and will report to the Assistant Manager Fraud. This position supports protection of the bank and its...

  • Trust & Safety Investigator I

    1 week ago

    Council of the City of Sydney, Australia Turo Inc Full time

    # **About the team**As a Trust & Safety Investigator, you’ll lead in-depth investigations into complex incidents, including vehicle thefts, suspicious claims, and potential insurance fraud. You’ll evaluate cases, identify red flags, and leverage internal tools and external partners (e.g., law enforcement, recovery vendors) to uncover fraudulent...

  • Coordinator Risk

    1 week ago

    Sydney Western Suburbs, Australia NSW Environment Protection Authority Full time

    **Coordinator Risk & Governance Investigations** **_ Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - Join a world class organisation and make a difference to the environment - Thrive in a supportive, collaborative and creative environment - Remuneration from $125,487 to...

  • Advanced Child Protection Practitioner

    4 days ago

    Sydney, New South Wales, Australia DFFH Child Protection Practitioner Full time $120,000 - $150,000 per year

    Advanced Child Protection Practitioner (CPP4) R0126Multiple opportunities in Child Protection ( CPP 4 )Metro : Frankston, Ringwood, Preston, DandenongRegional : Warrnambool, Portland, Hamilton, Horsham, Swan Hill, Bendigo, Bairnsdale, Sale, Morwell, Ballarat, Shepparton ,Seymour, Wangaratta ,WodongaYou will be required to select your office location...

  • ▷ Apply in 3 Minutes! Policy Investigator

    6 days ago

    City of Brisbane, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp. At Suncorp, we’re committed to protecting our customers and delivering fair outcomes through integrity, professionalism, and innovation. As a Policy Investigator, you’ll play a critical role in safeguarding our business and customers by investigating high-risk policies and identifying...

  • Director Investigations

    4 days ago

    All of NSW, Parramatta, Australia Job Details Full time $225,628 - $250,574 per year

    Do you want your work to make a difference for NSW?Working to protect the state's biodiversity and heritage.Lead high-impact investigations and enforcement actions that shape biodiversity and heritage outcomes across NSW, driving innovation in a newly established regulator.Ongoing full-time opportunity Office location upon negotiation across NSW, hybrid...

  • Director Investigations

    4 days ago

    All of NSW, Parramatta, Australia Department of Industry Full time $225,628 - $250,574 per year

    Do you want your work to make a difference for NSW?Working to protect the state's biodiversity and heritage.Lead high-impact investigations and enforcement actions that shape biodiversity and heritage outcomes across NSW, driving innovation in a newly established regulator.Ongoing full-time opportunity Office location upon negotiation across NSW, hybrid...

  • (High Salary) Senior Investigations Officer

    1 week ago

    City of Melbourne, Australia Dixon Appointments Full time

    About the Role Lead and manage investigations into program participants to ensure compliance with standards and regulations. Working within a collaborative Risk, Assurance & Standards team, you'll analyse data, handle customer and regulatory referrals, and provide clear, evidence-based recommendations that support fair outcomes and industry...