Card Protection Investigator

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**

**Group Financial Crime Risk** helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

Referred to internally as a **Card Protection Analyst**, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc. You’ll also:

- Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.
- Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network. Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
- **Key responsibilities**:

- Document, maintain and govern the AML/CTF & Sanctions Operations Quality Assurance Framework
- Perform quality control on alert investigations completed by AML Investigators which includes updating the quality control scorecard and communicating results to the investigator
- Analyse quality control scores with the aim of identifying trends and opportunities
- Produce monthly QC governance pack and present to QC committee
- Provide insights and calibration back to Ops managers to improve process Assist leaders with regular FCR training activities including creation of curriculum and review of training requirements
- This is a permanent part-time position to cover the morning shift of **12.30am to 9am, 3-4 days per week, including weekend work**where generous penalties apply. Bendigo, Melbourne or Sydney are the preferred locations.

We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.

**What you’ll bring to the role**:

- Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
- Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
- Proactive, positive attitude and someone who maintains composure under pressure
- Excellent oral and written communication skills
- Attention to detail
- Previous experience in a customer service focused role

**So, why work with us?**

**Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.

**Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse every day.

**Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Hybrid work? Flexible hours? A compressed work week? Flexibility means different things for different people and our flexible work options are designed to suit your life.
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
- Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

**Still in two minds?**

**We’re making better, bigger. And we’ll get there with you.**

**Applications close COB Friday, 11 July 2025