Card Protection Investigator
1 week ago
We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
**It starts here. With Bendigo Bankand you.**
**Group Financial Crime Risk** helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.
Referred to internally as a **Card Protection Analyst**, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.
The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc. You’ll also:
- Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.
- Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network. Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
- **Key responsibilities**:
- Document, maintain and govern the AML/CTF & Sanctions Operations Quality Assurance Framework
- Perform quality control on alert investigations completed by AML Investigators which includes updating the quality control scorecard and communicating results to the investigator
- Analyse quality control scores with the aim of identifying trends and opportunities
- Produce monthly QC governance pack and present to QC committee
- Provide insights and calibration back to Ops managers to improve process Assist leaders with regular FCR training activities including creation of curriculum and review of training requirements
- This is a permanent part-time position to cover the morning shift of **12.30am to 9am, 3-4 days per week, including weekend work**where generous penalties apply. Bendigo, Melbourne or Sydney are the preferred locations.
We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.
**What you’ll bring to the role**:
- Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
- Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
- Proactive, positive attitude and someone who maintains composure under pressure
- Excellent oral and written communication skills
- Attention to detail
- Previous experience in a customer service focused role
**So, why work with us?**
**Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.
**Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse every day.
**Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.
You’ll also get access to a great range of benefits, including:
- Hybrid work? Flexible hours? A compressed work week? Flexibility means different things for different people and our flexible work options are designed to suit your life.
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
- Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice
**Still in two minds?**
**We’re making better, bigger. And we’ll get there with you.**
**Applications close COB Friday, 11 July 2025
-
Card Protection Investigator
2 weeks ago
Sydney, New South Wales, Australia Bendigo Bank Full time $90,000 - $120,000 per yearWe've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here. With Bendigo Bank… and you.Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial...
-
Card Protection Investigator
7 days ago
Council of the City of Sydney, Australia Bendigo & Adelaide Bank Full timeWe’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. It starts here. With Bendigo Bank… and you. As a Card Protection Investigator, you will be responsible for the performance of a range of key support...
-
Card Fraud Investigator Financial Crime Risk
2 days ago
Sydney, Australia Bendigo & Adelaide Bank Full timeClosing date: 16 April We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: **Group Financial Crime Risk** helps to protect the Bank, our customers and the...
-
Advanced Child Protection Practitioner
1 week ago
Sydney, New South Wales, Australia DFFH Child Protection Practitioner Full time $120,000 - $150,000 per yearAdvanced Child Protection Practitioner (CPP4) R0126Multiple opportunities in Child Protection ( CPP 4 )Metro : Frankston, Ringwood, Preston, DandenongRegional : Warrnambool, Portland, Hamilton, Horsham, Swan Hill, Bendigo, Bairnsdale, Sale, Morwell, Ballarat, Shepparton ,Seymour, Wangaratta ,WodongaYou will be required to select your office location...
-
Fraud Investigator
6 days ago
Sydney, Australia humm Full timeAre you passionate about identifying and preventing fraud? - Be part of a small and supportive team - Flexible working with work from home and back to base days **We Dream. We Design. We Deliver.** This is the place where you’ll be hands on. Where new ideas are welcomed and expected. At every level - and in every role - we’re doers and builders. Not...
-
Investigator
15 hours ago
Sydney, Australia NSW Government -Department of Customer Service Full timeAre you ready to make a significant impact and be part of a dynamic agency safeguarding the State's worker's compensation, motor accidents compulsory third party (CTP), and home building compensation schemes? We have a thrilling opportunity for an exceptional Investigator with a proven background in regulatory and criminal investigation to join our...
-
Investigator
2 days ago
Sydney, Australia NSW Department of Customer Service Full timeThe State Insurance Regulatory Authority (SIRA) is looking for an Investigator to join our team! **Clerk Grade: 7/8** **Employment Type: Ongoing** **Location: Sydney with flexible working arrangements** **This role sits within the Investigations & Enforcement team at SIRA** **About the team** Welcome to the cutting-edge Investigations Prosecutions team,...
-
Investigator
2 days ago
Sydney, Australia NSW Government Full time**_NSW Independent Commission Against Corruption_** **Join a leading, independent agency dedicated to exposing, investigating and preventing corruption in the NSW public sector.** **_ Investigator_** **Let’s talk about the opportunity** The purpose of this role is to work within a multi-disciplinary team to conduct investigations into allegations of...
-
Investigator Rail
1 week ago
Sydney, Australia Transport For NSW Full time**Investigator Rail-OTSI**: - Organisation/Entity: Transport For NSW - Job category: Projects - Job location: Sydney, NSW, AU, 2000 - Job reference number: 98876 - Employment type: Permanent Full-Time - Salary range: $133545.0-$149568.0 **You’re excited by opportunities to explore your potential and try something new.** **You’ll have the opportunity to...
-
Investigations Officer
1 week ago
Sydney, Australia The Star Entertainment Group Full time**About Us** The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes,...