General Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The General Manager – Sales leads the overall Australia and New Zealand sales team for Datapay, playing a pivotal role in shaping and executing the strategy for Datapay enterprise SaaS payroll, and driving growth in alignment with Datacom’s broader vision. You’ll lead from the front—building, inspiring, and developing a high-performing team while working closely with colleagues across Sales, Go-to-market, Product Management, Professional Services, and Customer Success to deliver exceptional customer experiences.

In this role, you’ll have the opportunity to accelerate Datapay’s market presence, expand revenue streams, and strengthen long-term client partnerships. Beyond the numbers, you’ll champion innovation, refine business practices, and create a culture of collaboration and accountability that ensures both your team and our customers thrive.

What you’ll bring

- Deep and broad understanding of the business and technology strategies in SaaS
- Strong strategic background, with an ability to grasp the big picture
- Broad technical knowledge
- High level understanding of the unique business requirements of the organisation
- Knowledge of finance management practices, with a clear understanding of the relationship between costs, utilisation and project revenue
- Strong business acumen
- Strong sales and business development background
- Leadership experience in sales or related team
- Experience leading major bids teams
- Extensive knowledge and experience in the enterprise software field
- 10+ years of General Management experience in a senior commercial, IT or SaaS environment

What you’ll do

- Owning the development and implementation of strategy for Datapay sales, inline with broader Datacom strategy
- Collaborating with other senior managers to establish strategic plans and objectives
- Planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods
- Involved in development of methods, techniques and evaluation criteria for projects, programs and strategy
- Directing and controlling the activities of own area of business, sometimes through managers within the team
- Supporting Sales, Presales and Technical teams across Datacom ensuring an aligned go-to market approach focused on growth and mutual benefit between Datacom and our customers
- Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts
- Making final decisions on administrative or operational matters, ensuring effective achievement of operational objectives
- Management of major sales according to the default or agreed assignment of opportunities
- Developing a wider breadth of knowledge across the industry or business, through involvement with recognised industry bodies both generic and specific
- Adhering to security policies and procedures including incident reporting and attending information security management trainings as required
- Ensuring budgets and schedules meet requirements
- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the business

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It/'s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

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