Duty Manager

3 weeks ago

Mount Isa City, Australia uWorkin Full time

Overview

Our client is seeking Duty Managers to take on permanent full-time roles based at their venue in Mount Isa, QLD.

Responsibilities

- Team management directing and overseeing front and back of house, staff/rosters, ensuring the maintenance of inventories of stock/supplies, stocktaking and restocking across all sections of the business, security, accommodation, F&B, functions (conference/banquet), gaming, cellaring, etc.
- Organising and allocating shifts appropriately for employees, ensuring a positive work environment is maintained.
- Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.
- Maintaining operational costs and expenses and liaising with the owners, head chef and other stakeholders.
- Regularly reviewing product quality and standards.
- Assist in training staff and ensure that company policies, procedures and values are met by all employees.
- Ensuring compliance with sanitation and safety regulations.
- Ensuring health and safety standards are being adhered to across all sections of the venue and enforcing/educating staff where required. Ensuring compliant work practices whether it be under OH&S, Liquor Licensing, etc.
- Reporting and documentation: maintaining accurate records of operations, incidents, and performance metrics.
- Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.
- Engaging with customers regarding concerns, complaints and other queries in a professional manner.
- Resolve conflicts (whether involving customers, guests and/or staff).

Qualifications and experience

- Hold industry-specific certifications such as Leadership and Management Training.
- At least 1 year of relevant full-time employment experience in customer service, operations, team management, or duty management within a similar field.
- Have a strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.
- Having a Cert IV in hospitality or relevant qualifications in management skills (qualifications in hospitality management, marketing, or events management will be highly regarded).
- Have a strong focus on effective and efficient customer service.
- Be punctual, a strong leader, and an organized individual.
- Be able and willing to work effectively as a team to achieve goals.
- Have access to reliable transport.

How to apply

Please apply if you have an interest and believe that you have the relevant qualifications and experience to take on this position. Salary range from $70k - $80k + Super depending on experience.

Please apply through site or email Ian.long@argworkforce.com to forward your CV or any enquiries you have about the role.

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