Hospitality Assistant

2 weeks ago

Brisbane, Australia Retirement Villages Group Full time

Overview

Roseland Parc is looking for a Hospitality Assistant to work 15 hours per week - shifts will be 10am - 3pm and could be various days within the week, so flexibility is required. Some weekend/evening work will be included. The ideal candidate will be able to work both Saturday and Sunday and have a passion for customer service and a genuine desire to enhance the dining experience for our residents.

As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.

Responsibilities

- Greet residents warmly as they arrive at the dining area

- Assist residents with seating and provide menus

- Take food and beverage orders accurately and efficiently

- Serve meals and beverages in a timely manner

- Ensure that residents' dietary preferences and restrictions are accommodated

- Clear tables and reset them for the next service

- Provide friendly and attentive service to residents throughout their meal

- Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area

- Handle residents' concerns or special requests with professionalism and courtesy

- Maintain cleanliness and organization in the dining area

Requirements

- Previous experience in a hospitality setting or in a customer service role preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work efficiently in a fast-paced environment

- Strong attention to detail

- Compassionate and patient demeanour

- Knowledge of food safety and sanitation guidelines

- Must be over 18 years old

Benefits

In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more

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