Administration Officer

Job Category: Community Services and Development

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About The Role

As a key member of the ATSICHS Brisbane team, The Administration Officer – Social Health Reception plays a key role in ensuring a welcoming, culturally safe, and efficient front-line service for Aboriginal and Torres Strait Islander clients accessing social and emotional wellbeing support. The role is responsible for administrative duties, appointment scheduling, and providing culturally appropriate support to clients, ensuring a positive experience within the health service.

Duties

Front Desk and Reception Duties

Provide a welcoming and culturally safe reception area for clients and visitors.
Manage client check-ins, appointments, and inquiries in a respectful and efficient manner.

Answer and direct phone calls professionally, ensuring messages are relayed accurately.

Maintain the cleanliness and organisation of the reception area.

Cultural Competency and Client Engagement

Provide culturally safe support and assistance to Aboriginal and Torres Strait Islander clients.

Build rapport and trust with clients, ensuring they feel supported and respected.

Advocate for culturally appropriate services and contribute to improving cultural safety within the organisation.

Teamwork and Continuous Improvement

Work collaboratively with colleagues to enhance service delivery.

Participate in team meetings, training, and professional development opportunities.

Provide feedback and contribute to service improvements.

Support the implementation of culturally responsive practices.

Culture

Enjoyworking in an organisation that makes a difference in the community. Join our friendly and supportive Social Health team that will help you grow personally and professionally.

- Annual Salary of $64,730 Per Annum
- 12% Super +access to salary packaging (Increases your take home pay).
- Permanent Full Time position.
- Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.
- Great opportunity to develop personally and professionally.

COVID-19 Requirement

Immunisation history showing you have receivedtwo doses of a Covid -19 vaccine is encouraged.

Desired Skills and Experience

Required

Certificate III Business Administration

Previous experience in a receptionist or administrative role, preferably within a health or community service setting

Understanding of Aboriginal and Torres Strait Islander cultures, values, and health and wellbeing needs

Strong customer service skills with the ability to communicate effectively with people from diverse backgrounds

Competency in using computer systems, including Microsoft Office and MMEx medical software.

Strong interpersonal and communication skills with the ability to engage respectfully with clients, staff, and community members.

Ability to manage sensitive and confidential information with professionalism.

Organisational and time management skills to handle a busy reception area.

Ability to work collaboratively within a multidisciplinary team.

Preferred

Understanding of social and emotional wellbeing services, including mental health, drug and alcohol, and family support services.

Familiarity with community resources and referral pathways for Aboriginal and Torres Strait Islander people.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.

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