Loyalty Operations Project Manager

Overview

At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and enhance brand loyalty for some of the world’s leading retailers. We are passionate about delivering outstanding results through well-executed campaigns, strong client partnerships, and seamless operations.

Position Overview

The Project Manager plays a key role in the execution and success of loyalty campaigns, ensuring smooth operations, clear communication, and strong alignment between clients, internal teams, and global stakeholders. This role will support the sales process by providing operational oversight, identifying potential challenges, and ensuring that commitments made to clients are achievable. The Project Manager will act as the main link between the client and all operational teams, particularly when working across European and Asian time zones where our operational teams are based. This is a client-facing role that requires strong leadership, problem-solving skills, and the ability to coordinate multiple stakeholders while maintaining high service standards. This role involves occasional business travel, both locally and internationally, depending on project and business requirements.

Responsibilities

- Client & Stakeholder Management: Build and maintain strong relationships with key client stakeholders, ensuring trust and satisfaction; lead client meetings, providing clear communication and proactively addressing operational questions; ensure alignment between client expectations and internal capabilities, flagging any risks early; act as the primary contact for all operational discussions related to campaigns.

- Sales Support & Operational Feasibility: Partner with sales, marketing, and commercial teams to provide operational input during the sales process; assess campaign feasibility, identifying logistical constraints and supply chain considerations before commitments are made; ensure all agreements with clients are realistic, advising on timelines, pricing, and inventory implications; work closely with European teams to ensure efficiency across different time zones.

- Project & Campaign Execution: Develop detailed project plans with clear timelines and key milestones; lead internal and external meetings to ensure alignment between teams and client expectations; oversee inventory and supply chain planning, working closely with procurement teams to mitigate stock risks; manage the execution of both physical and digital loyalty campaigns, ensuring operational efficiency; act as the escalation point for any issues that arise during the campaign.

- Global Coordination & Time Zone Management: Serve as the key contact between European teams and local operations to ensure smooth communication; coordinate with sourcing, supply chain, finance, and campaign teams across multiple regions; provide regular operational updates to global stakeholders.

- Performance Monitoring & Reporting: Track campaign performance weekly, identifying key insights and optimizing strategies; conduct post-campaign analysis, providing data-driven recommendations for future improvements; collaborate with the marketing and finance teams to deliver clear campaign reports to clients; undertake other ad hoc tasks and responsibilities as required by management, to support business objectives and ensure operational flexibility.

Requirements

- At least 3 years of experience in project management, campaign execution, or operational roles, preferably in retail, loyalty, or marketing.

- Strong commercial awareness with the ability to assess feasibility, risk, and profitability in the sales process.

- Excellent communication and stakeholder management skills, with the ability to engage at all levels.

- Proven ability to coordinate teams across different time zones.

- Strong analytical and problem-solving skills, with the ability to anticipate and resolve challenges.

- Experience in inventory and supply chain management to ensure seamless campaign execution.

- Ability to thrive in high-pressure environments and manage multiple priorities effectively.

- Experience working with digital campaigns is an advantage.

TCC Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applicants must have the right to work in Australia.

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