Business Applications Support Manager
3 days ago
BUSINESS APPLICATIONS SUPPORT MANAGER | Sydney (St Leonards)
Are you an experienced IT leader ready for a new challenge with one of Australia’s most iconic resort destinations? Looking to combine professional growth with lifestyle flexibility and a supportive, high-performing team?
Join the Hamilton Island IT team as our Business Applications Support Manager, based in our Sydney office at St Leonards. You will lead a talented team supporting the technology that powers one of the country’s most recognised hospitality brands, from resorts and restaurants to marina operations and luxury guest experiences.
This is your opportunity to make an impact with a values-led organisation that blends innovation, hospitality and world-class guest service.
Why you’ll love working with us
- Convenient St Leonards location close to transport, cafés and amenities
- Be part of an exciting digital transformation journey across one of Australia’s leading resort operations
- Work with an award-winning organisation and a supportive, high-performing IT team
- Opportunities for career growth and professional development across the wider Hamilton Island Group
- The best of both worlds – connect and collaborate in the office through the week, with the flexibility to work from home each Friday
Where you’ll make an impact
- Lead, coach and develop a team of Application and Digital Platform Support Specialists
- Ensure the availability, stability and performance of all business applications
- Partner with internal stakeholders to identify and deliver system improvements and process efficiencies
- Oversee incident, change, problem and capacity management under ITIL frameworks
- Manage vendor relationships, SLAs and service contracts to ensure value and performance
- Act as a subject matter expert for enterprise systems and integrations across POS, PMS, ERP, HR and CRM
- Drive continuous improvement and innovation within business applications
- Provide reporting to senior management on performance, incidents and service metrics
- Lead major incident response and escalation management for business-critical systems
What we’re looking for
You are a confident, collaborative leader who thrives in a fast-paced environment and takes pride in delivering outstanding service through technology. You bring a strategic mindset, excellent communication skills and a passion for improving business performance through innovative IT solutions.
To be successful, you’ll need
- Minimum five years’ experience in a similar Applications Support Management role
- Experience in the hospitality industry, supporting POS, PMS, ERP and HR systemsStrong project management, business engagement and stakeholder communication skills
- Proven experience managing vendors, contracts and service delivery performance
- Demonstrated success in leading and developing teams to achieve high-quality outcomes
- Experience implementing system upgrades, integrations and new business solutions
- Solid understanding of ITIL frameworks and operational best practice
- Strong financial management skills, including OPEX and CAPEX budgeting
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember. Apply now
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