Cleaning & Guest Services Manager

Overview

Join Ventia in Supporting Australia’s Defence Community

Ventia is a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services.

As part of our Defence Base Services contract, Ventia has proudly delivered essential services across military bases nationwide for a decade. We help create safe, efficient, and supportive environments where Defence personnel live, work, and train.

Safety Commitment

You are a safety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence, embedding safety as a core value in every aspect of work. At Ventia, we value leaders who lead by example — fostering a culture where safety is second nature and every team member feels responsible for their own wellbeing and that of others.

What’s on offer

- Ventia have been awarded a 6-year Defence Base Services contract with opportunity for further extension
- Ventia is recognised as a Veteran Employer of Choice by the Australian Government’s Department of Veterans’ Affairs
- Safety First- At Ventia, we believe that every job should be done right, and that everyone should go home safely at the end of each day.
- Uniform/PPE supplied.
- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.
- Access to Ventia’s: amazing discounts at over 450 retailers across Australia, including major retail brands

About the role

Ventia are seeking a dedicated and experienced Cleaning & Guest Services Manager to lead our cleaning operations.

Key Responsibilities

- Coordinate the development & implementation of guest and cleaning service strategies & action plans that continue operational excellence.
- Manage cleaning supplies and equipment for the team
- Provide leadership & technical support to Supervisors & Managers on matters relating to operations & people management.
- Respond to client enquiries, handle questions or complaints quickly and professionally
- Handle budgeting and ensure the team runs efficiently
- Ensure compliance with health and safety standards
- Regular reporting on performance and operational efficiency
- Work closely with the Training Coordinator to develop & empower your team
- Employee rostering ensuring service requirements are achieved & operational planned variances are met

About you

- 3+ years’ experience in a managerial role in cleaning or a similar field
- A diploma or degree in facilities management, Hospitality Management, business administration, or a related field (advantageous)
- Certification in cleaning management or a related discipline (advantageous)
- Strong understanding of health and safety regulations related to accommodation & cleaning
- You are a safety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence, embedding safety as a core value in every aspect of work. At Ventia, we value leaders who lead by example — fostering a culture where safety is second nature and every team member feels responsible for their own wellbeing and that of others.
- Excellent communication and leadership skills
- A proactive approach to problem-solving and continuous improvement
- Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and be willing to undertake and maintain a satisfactory Australian Federal Police check

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

How to apply

If you are looking to expand your career, please apply below by clicking on the apply now button.

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