Guest Services Agents Supervisor

Overview

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Join Ventia in Supporting Australia’s Defence Community

Ventia is a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services. As part of our Defence Base Services contract, Ventia has proudly delivered essential services across military bases nationwide for a decade. We help create safe, efficient, and supportive environments where Defence personnel live, work, and train.

Safety Commitment

You are a safety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence, embedding safety as a core value in every aspect of work. At Ventia, we value leaders who lead by example — fostering a culture where safety is second nature and every team member feels responsible for their own wellbeing and that of others.

What’s on offer

- Ventia have been awarded a 6-year Defence Base Services contract with opportunity for further extension

- Ventia is recognised as a Veteran Employer of Choice by the Australian Government’s Department of Veterans’ Affairs

- Safety First - At Ventia, we believe that every job should be done right, and that everyone should go home safely at the end of each day.

- Uniform/PPE supplied.

- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.

- Access to Ventia’s discounts at over 450 retailers across Australia, including major retail brands

About the role

Ventia are seeking a highly organised and experienced Guest Services Supervisor to lead our accommodation team.

Key responsibilities

- Ensure all guest rooms and public areas meet the highest standards of cleanliness and maintenance.

- Manage the budget for the accommodation department, including monitoring expenses and ensuring cost‑effective operations.

- Oversee the inventory of supplies and amenities, ensuring adequate stock levels and timely reordering.

- Prepare and present reports on occupancy rates, revenue, and other key performance indicators to senior management.

- Oversee room availability and usage of external accommodation during peak period.

- Oversee and supervise team during high volume accommodation check-ins

- Ensure shared accommodation email inbox is being processed in a reasonable time

- Ensure team are following processes for check-ins and departures

- Liaise with housekeeping to ensure clean rooms and for service cleans

- Monitor maintenance requests, liaise with maintenance team if work orders may impact the use of the room

- Liaise with security on disturbance complaints providing direction where required

- Manage departmental budgets and maintain inventory levels

About you

- 3+ years’ experience in a managerial role within accommodation or hospitality

- A diploma or degree in hospitality management, business administration, or a related field (advantageous)

- Certification in hotel management or a related discipline (advantageous)

- You are a safety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence, embedding safety as a core value in every aspect of work. At Ventia, we value leaders who lead by example — fostering a culture where safety is second nature and every team member feels responsible for their own wellbeing and that of others.

- In-depth understanding of housekeeping, front desk, and maintenance operations

- Excellent communication and leadership abilities

- A proactive approach to problem-solving and compliance with health and safety standards

- Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and be willing to undertake and maintain a satisfactory Australian Federal Police check.

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

How to apply

If you are looking to expand your career, please apply below by clicking on the apply now button.

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