Patient Coordinator

We are searching for the right candidate, 27.5 hours per week, with a proactive can doapproach with passion, integrity and motivation toenable the practice to meet its agreed aims and objectives and to tackle thechallenges presented by the NHS. You will be responsible for undertakinga wide range of reception & administrative duties.

The Purpose of the role

Welcome patients and visitors to the surgery

Deal with any problems courteously and respectfully

Use the computerised appointment system, SystmOne

Ensure all patients who need urgent care are accommodated according topractice protocols

Respond to all queries and requests from patients and visitors

Process tasks from clinicians and other colleagues

Good customer care

Actively contribute to the achievement of practice objectives andensure relevant CQC, Care Quality Commission standards are maintained

The working hours/pattern are as follows:

Week 1

Monday 13.00-18.30

Thursday 07.45-13.15

Friday 13.00-18.30

Week 2

Monday 07.45-13.15

Tuesday 13.00-18.30

Thursday 07.45-13.15

Friday 07.45-13.15

Core Competencies:

Excellentcommunication and interpersonal skills

Problem-solvingand decision-making capabilities

Attentionto detail and organisational skills

Abilityto work under pressure

Customerservice orientation

Professionalappearance and conduct at all times

Reliable,punctual, and committed to excellent patient care

Main duties of the job

See attached job description, and personal specification.This job description is not exhaustiveand may be adjusted periodically after reviewand consultation. You will also be expectedto undertake any additional dutiesappropriate to the post as requestedby the Practice Manager or theSenior GP.

About us

We are a friendly and supportive GP surgery, providing a high standard of care to around 7,800 patients.

We have a multidisciplinary team of GPs, Nurse Practitioner, Practice Nurses, Health Care Assistant, Phlebotomy, First Contact Physiotherapist, Paramedic, Clinical Pharmacists, Social Prescribers, Receptionists and Administrators providing a comprehensive service to our patients

We are part of the M-WEB Primary Care Network (PCN) working collaboratively with Denton Village Surgery, , Moulton Surgery, Kingsthorpe Surgery and Woodview Surgery.

We are a small team with an open & honest ethos, everybody is valued & opinions are heard.

Our VISION is:

To provide the highest quality primary healthcare to our patients in a safe and supportive environment, with clinical excellence at the heart of everything we do, whilst working within local and national governance, guidelines and regulations.

Our core values shared among the GP Partners and staff are:

- Respect
- Accountability

We have always prided ourselves on providing high quality medicine in a traditional family practice setting, engaging with external agencies such as PCNs, ICBs, hospitals, community teams, ensuring that our services meet the needs of our patient group.

Job responsibilities

The duties and responsibilities listed andto be undertaken by the Patient Coordinator team, and may varyfrom time to time and under direction of the Practice Manager, dependent oncurrent and evolving changes, workload and staff levels:

See attached job description and personal specification for further details.

Person Specification

Qualifications

- GCSE English and Mathematics Grade C/4 or above or equivalent

Experience

- Minimum 2 years experience in healthcare administration or GP practice environment
- Excellent communication skills, with the ability to communicate with a wide range of people at all levels
- Good organisational skills
- IT literate including use of standard software packages. i.e. Microsoft Office
- Numerate and analytical
- Self-motivated ability to work on own initiative, with minimum supervision while also knowing when to report to line manager.
- Ability to solve problems within area of work / knowledge
- Effectively manage own time, workload and resources
- Ability to challenge current processes and willing to try new ways of working to achieve more effective and efficient outcomes
- Ability to adapt to and respond to change
- Ability to use SystmOne computer programme.
- Knowledge of safeguarding procedures and protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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