Fulfilment Operations Manager

Overview

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

- 24/7 access to our Employee Assistance Program for health and wellbeing support

- 15% Co-worker discount

- IKEA subsidised nutritious meals including complimentary drinks in our Co-worker restaurant

- Free uniforms provided

- Free Co-worker parking

- Bonus programme (where eligible)

- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional information:

- This role is Permanent, Full-time 76hrs/fortnight based on site at IKEA Rhodes, NSW 2138

- The internal job title for this role is Fulfilment Operations Manager

- This role requires availability to work a range of hours from 7:00am – 3:00pm weekdays and alternating weekends per fortnight.

- As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.

About this work area

The Fulfilment Operations Inbound department secures excellence in the end-to-end goods inbound operation including in-house receiving and replenishment, and a strong focus on stock availability, always with safety as the highest priority.

As Fulfilment Operations Manager your responsibilities will include:

- Managing fulfilment operations from the front and through your team leaders, securing safe, efficient, and well-planned workflow with the ability to be agile to secure the best outcomes for our customers.

- Leading, coaching, and developing a high-performing Fulfilment Operations team, cultivating strong communication, flexibility, and an inclusive team culture.

- Implementing improvements, new processes, technologies, and ways of working to improve efficiency, safety, accuracy – effectively managing the changes to secure a better customer and co-worker experience.

- The role requires a high level of internal collaboration within the Fulfilment team and with other functions as partners - building strong stakeholder and matrix relationships is key.

- Ensuring a strong and active safety culture is highly developed within the Good Flow team. Compliance with Standard Operating Procedures, internal regulations, the IKEA code of conduct, and local legislation is paramount, as is a continuous learning and improvement mindset.

- Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development, and actively leading the succession pathways of Good Flow co-workers into Fulfilment Leadership readiness.

- A commitment to simplicity, sustainability, and cost-consciousness, effectively managing resources and operational expenses to maximise efficiency, manage fulfilment costs, and minimise environmental impact.

We need people like you

As Fulfilment Operations Manager, you have:

- Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar.

- Previous experience (3+ years minimum) leading large and diverse teams, managing and developing leaders.

- Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment.

- Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading a strong safety culture.

- Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into effective action plans.

- Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow.

- Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance.

- An authentic and entrepreneurial approach to leadership with a high level of integrity. You connect with IKEA’s values, lead by example, and have demonstrated ability to lead an inclusive and high performing team.

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