Admin and Customer Service Officer

Overview

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge – big or small. We have supported customers for more than 130 years. We currently support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are part of Japan Post.

Shape the future of Defence logistics with Toll Group.

Are you ready to put your organisational and customer service skills to work in a role with national significance? Toll Group is expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract. We’re looking for detail-oriented and professional Admin and Customer Service Officers to support site operations across multiple locations in Australia. Based at RAAF Williams in Laverton, West Melbourne, you’ll be the first point of contact for Defence stakeholders and a vital link in ensuring the smooth operation of warehouse and distribution activities. This role is about accuracy, professionalism, and supporting Australia’s Defence capability through high-quality service and compliance.

Why join us?

When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters. We offer:

- Industry-leading training and career development.
- Supportive, inclusive teams with approachable leaders.
- Opportunities to grow across a global logistics network.
- A role where your work has national impact.

How you’ll make the right impact

As an Admin and Customer Service Officer, you’ll play a critical role in supporting both operational teams and external stakeholders. Reporting to the Operations Manager, you will:

- Provide frontline customer service to Defence stakeholders and internal teams.
- Accurately maintain documentation, records, and data entry across relevant systems.
- Support daily administration and reporting requirements for warehouse and distribution activities.
- Respond to enquiries, complaints, and escalations in a timely, professional manner.
- Assist with preparing reports, correspondence, meeting packs, and KPI tracking inputs.
- Support onboarding and compliance documentation for new personnel.
- Contribute to a positive workplace culture and ensure service standards are consistently met.

What you’ll bring

We’re looking for motivated individuals who bring:

- At least 3 years’ experience in administration, customer service, or logistics support.
- Experience in logistics, warehousing, or Defence-related environments (preferred).
- Relevant qualifications such as a Certificate III or IV in Business Administration, Logistics, or related fields will be highly regarded.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and ERP/WMS platforms.
- Strong written and verbal communication skills.
- Excellent organisational and time management ability.
- High attention to detail and a customer service mindset.
- Ability to work both independently and as part of a team.

Eligibility to make the grade

To apply for this role, you must:

- Be an Australian Citizen.
- Be eligible to obtain and maintain an AGSVA Defence Security Clearance.
- Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.

Next Steps

Ready to use your admin and customer service skills to support Defence operations? Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the “apply” link. Apply now and help deliver what matters – directly supporting Australia’s Defence capability.

What moves you? At Toll, you can play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. We see change as an opportunity to be curious, to ask the right questions, and to build meaningful connections. Our 16,000+ people collaborate in friendly, caring teams, supported by approachable leaders who empower quick, impactful decision-making. We offer industry-leading training and opportunities to grow with talented experts. If you’re excited about this role but don’t meet every qualification, we encourage you to apply anyway. Toll values a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, you may be the right candidate for this or other roles. We welcome applicants of all ages, ethnicities, genders and abilities. For more information, visit www.careers.tollgroup.com. You must be entitled to work in Australia and prepared to undertake pre-employment checks including a criminal history check and medical.

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