▷ [Urgent Search] Account Manager (Hospitality)

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We’re looking for a Account Manager at Lightspeed. You'll join our APAC Hospitality Sales team, responsible for managing inbound sales for hospitality venues in the APAC market. Your role will involve working closely with merchants to build rapport, understand their objectives, and ensure they receive the best solutions to meet their goals.

What you’ll be doing:

- Act as a trusted Account Manager to customers interested in Lightspeed offerings, understanding their needs and providing tailored solutions that add value.
- Build trust and rapport, demonstrating active listening to support upselling and maximize account growth.
- Guide customers through their upgrade paths from basic to advanced platforms.
- Demonstrate software solutions, from POS products to modules and upgrades.
- Responsible for reactive upselling from inbound sales and expanding monthly recurring revenue.

And a little bit of…

- Building strong retailer advocacy and increasing hospitality owners' empathy and understanding across the company.
- Contributing to organizational objectives, even beyond your immediate role.

What you need to bring:

You will join a supportive, collaborative team that celebrates both team and individual success.

- Experience in account management, sales development, or similar roles with sales quotas.
- Understanding of solution-based consultative sales in a SaaS environment.
- Proficiency with Salesforce.com and other pipeline management tools.
- Entrepreneurial approach; working smarter, not harder.
- Strong time management and organizational skills.

If you're unsure whether you fit the role, apply and give it a try

Be a changemaker

You’ll enjoy:

- A flexible work environment that empowers your best work.
- A culture that celebrates performance.
- The opportunity to grow within a team that values your voice.
- Career-defining opportunities.

Plus, benefits designed to keep you happy, healthy, and fulfilled:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off
- Flexible working policy
- $500/year health and wellness benefit
- Online mental health platform and coaching services
- Paid parental leave and support
- LinkedIn Learning license
- Snacks and drinks in the office
- Weekly catered lunches
- Wellness Room for health needs during work hours
- Regular events by our Melbourne Culture Club
- Office in Southbank, VIC
- Dog-friendly environment

To all recruitment agencies: Lightspeed does not accept unsolicited resumes. We will not be responsible for any fees related to unsolicited resumes.

Lightspeed is an inclusive employer and welcomes applications from people with disabilities. Accommodations are available upon request during the selection process.

Where to from here?
We want you to find a role you love and a workplace you're proud of. Check out our career page for more.

Lightspeed builds communities through commerce and values diversity and inclusion from its founding in 2005 in Montreal’s gay village. We strive to create an inclusive workplace where everyone belongs.

Who we are:
Lightspeed powers businesses worldwide with a comprehensive commerce platform that unifies online and physical operations, supports multichannel sales, expansion, global payments, and more. Founded in Montreal in 2005, we are listed on NYSE and TSX, with teams across North America, Europe, and Asia Pacific, serving over 100 countries.

We handle your information according to our Applicant Privacy Statement.

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