Territory Manager

1 day ago

City of Melbourne, Australia NCR Atleos Corporation Full time

* Equivalent experience or combination of education and experience will be considered on an exception basis.* Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.* Five years’ work experience in hardware and/or software support.* Monitor SLA performance against target for territory. Perform root-cause analysis and preventive measures for repeated escalations.* Analyse issues for missed targets and implement corrective actions.* Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator.* Ability to travel as needed based on business needs.* Ability to manage a changing environment.* Ability to quickly assess situations and make appropriate decisions to meet competing demands.* Remain as up to date as possible on industry products and trends.* Perform rotational on-call duties as required.* Ability to manage daily communication such as e-mail and voice mail and respond in an appropriate timeframeA career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
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