▷ High Salary Visitor Services Officer

Who we are

National Archives of Australia (National Archives) provides leadership in the best practice management of the official record of the Commonwealth and ensures that Australian Government information of enduring significance is secured, preserved and available to government agencies, researchers and the community.

Our vision: National Archives is committed to being a world-leading archive and strives to strengthen Australia's cultural identity and democracy by connecting people with the evidence of Australian Government activities and decisions.

National Archives endeavours to meet the future needs of government and expectations of the Australian public in our rapidly changing digital environment. Underpinning the transformative strategies to enable, secure, connect and innovate is a drive for comprehensive digital capability and service delivery. National Archives is committed to:

- inclusion

National Archives is also committed to developing the capability and expertise of our staff. We offer a Studies Assistance Program that supports staff to achieve individual goals as well as increasing their capacity to help achieve National Archives’ strategic objectives. Our Health and Wellbeing Program encourages and supports a healthier workplace and healthy lifestyle choices for all employees.

About the role

The Access and Public Engagement Branch is the public face of National Archives of Australia, delivering description, examination, and reference and research services, exhibition, education and lifelong learning programs, publishing, websites, marketing and events nationally. All public engagement programs and services support National Archives' key role of providing an accessible, visible and interpreted national archival collection.

Public Programs is responsible for developing and delivering interpreted, engaging and curated public programs aimed at providing access with the national archival collection in the richest possible ways. Public Programs develops and delivers programs onsite, offsite and online through temporary and permanent exhibitions, touring exhibitions, visitor programs, school programs, exhibition tours and digital experiences.

Under general direction the main duties of the role are to:

- Deliver engaging activities, tours and education programs in galleries and public spaces to visitors and school groups, including by working within a continual learning framework to better understand the collection, exhibitions, programs and audience.
- Provide high quality customer service to visitors, including responding to requests in-person, by phone and email and providing accurate information about our exhibitions, programs, amenities and resources.
- Assist in the development of tours and gallery talks for visitors.
- Perform administrative duties including collating daily statistics, operating a point of sales system and other administrative duties as directed.
- Monitor and maintain the presentation of public spaces.
- Provide evacuation and fire warden duties and First Aid response as required.
- Apply the principles of APS Values, Code of Conduct, workplace diversity principles, work health and safety and participative management within a work and team environment.

Positions may be offered as full time or part-time rostered shift worker positions as per National Archives of Australia Enterprise Agreement 2024-2027 and successful applicants will be required to commit to a roster that includes regular weekend work. Successful applicants must be willing to work flexible hours as required including at times after hours.

A demonstrated interest in and knowledge of Australian history and museums, and experience in customer service and presentation skills are desirable.

Are you eligible?

To be eligible for the role you must be an Australian citizen. If you are selected, you will be required to successfully undergo a pre-employment check and be able to obtain and maintain a security clearance at a Baseline clearance level. Selected applicants will be required to obtain and retain a Working with Vulnerable People registration.

- the names and contact details of at least two referees, one of whom should be a current supervisor.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

Advertised: 08 Oct 2025 AUS Eastern Daylight Time
Applications close: 22 Oct 2025 11:55 PM AUS Eastern Daylight Time

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