Redress Support Service Counsellor

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

Relationships Australia Queensland is seeking a compassionate and skilled Trauma (Redress Support Service) Counsellor for a full-time, fixed-term contract position until June 2026, based at our Ipswich venue. This critical role involves providing trauma-informed counselling and practical support to individuals who have experienced institutional child sexual abuse and are engaging with the National Redress Scheme. In this vital role, you will offer compassionate, evidence-based support, manage complex caseloads, and work collaboratively with a range of stakeholders to empower survivors on their journey toward healing and justice.

This work is both challenging and profoundly important, requiring a deep commitment to supporting survivors of trauma. At Relationships Australia Queensland, we are dedicated to supporting our people through access to supervision, professional development, and a caring workplace culture.

Additionally, you will:

- Conduct thorough client assessment and intake processes, including risk and needs assessment, to provide relevant information and determine appropriate interventions or referral pathways.
- Deliver trauma-based counselling and/or crisis interventions linked to applications to the National Redress Scheme.
- Apply theoretical knowledge of trauma and crisis interventions, considering the impact of trauma and coping strategies for each client.
- Identify, assess, and plan for client support needs using a case management approach, including preparing applications for the National Redress Scheme.
- Develop, implement, and monitor case plans to inform and measure the impact of counselling and crisis interventions.
- Identify and coordinate client access to a range of appropriate services.
- Employ a collaborative case management approach with internal and external stakeholders to ensure interventions are appropriate to client needs.
- Maintain confidentiality and duty of care, including assessment of domestic and family violence, child safety, and risk of harm to self or others, and take appropriate action as required.
- Understand and meet legislative and funding requirements, including timely and accurate collection and recording of statistical data.

About you

You are a compassionate and highly skilled professional with a proven background in managing complex cases and delivering crisis and trauma counselling across a range of settings. Your experience encompasses work with individuals, couples, children, young people, families, and groups, and you are adept at supporting clients from diverse backgrounds. With strong theoretical knowledge and the ability to apply a case management approach, you are committed to continuous learning and upholding the highest standards of care and compliance.

Additionally, you have:

- Relevant Undergraduate Qualification in Social or Behavioural Science. Demonstrated experience in managing complex cases.
- Demonstrated experience in crisis and trauma counselling in a variety of settings, for example individuals, couples, children, young people, families, and groups.
- Theoretical knowledge of crisis and trauma counselling clients in a variety of settings.
- Demonstrated use of, or the capacity to quickly acquire, a working knowledge of current legislation and regulations relating to victims of crime.
- Knowledge of, and ability to apply, a case management approach in supporting clients.

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

- Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
- Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
- Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
- Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
- Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
- Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
- Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary is being offered between $87,000.00 to $102,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

How to Apply

To apply, send us your resume and a brief cover letter, outlining why you/'re the ideal person for this role

Applications can be submitted by clicking the Apply Now.

Applications close Wednesday 1 October 2025

17 September 2025 Ipswich Queensland, Australia Contract/Temp Community Services & Development Child Welfare, Youth & Family Services

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