Customer Service Representatives

3 days ago

Gosford, New South Wales, Australia Indigeco Pty Ltd Full time $50,000 - $70,000 per year

Indigeco is supporting a NSW Government Department in sourcing multiple Customer Service Representatives to join their Gosford Contact Centre team, supporting NSW's Road Safety lines.

This is an exciting contract opportunity with a strong focus on providing exceptional customer service and making a real impact in the community.

Key Responsibilities:

  • Deliver exceptional customer service across inbound channels for Road Safety enquiries.
  • Accurately handle customer data, follow procedures, and resolve queries efficiently.
  • Contribute to a collaborative, team-focused environment where quality and accuracy are key.
  • Participate in structured training and ongoing skill development with support from SMEs and Team Leaders.

Key Requirements:

  • 2–3 years of customer service experience (contact centre, admin, or retail).
  • Excellent written and verbal communication skills.
  • Strong computer literacy — proficient in Microsoft Outlook, Teams, and Office Suite.
  • Good typing and data entry skills, with attention to detail and email etiquette.
  • Prior experience in government or office-based environments is an advantage.
  • Ability to learn new systems quickly and adapt to changing workloads.

Eligibility:

  • Applicants must be based in NSW and able to attend training on-site in Gosford.
  • Reliable home internet and a smartphone are required if approved for hybrid work.

Apply today if this sounds like an exciting opportunity.

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