Guest Experience

1 week ago

Townsville, Australia Ingenia Holidays Full time

Guest Experience & Housekeeping Attendant

Noosa, QLD, Australia

Posted Tuesday 19 August 2025 at 2:00 pm

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About The Location

Join the team at Ingenia Holidays Noosa; a relaxed, welcoming park nestled between the beach, national parks, and mountain-bike trails. With year-round sunshine, great facilities, and a friendly atmosphere, it’s the perfect place to work while enjoying everything Noosa has to offer.

About the Position

We’re looking for a dynamic team member to join us at our beautiful Noosa Holiday Park, supporting both Guest Experience and Housekeeping.

This role is all about putting the guest at the centre of everything you do; from delivering warm, genuine service at reception to helping create clean, comfortable spaces that make holidays memorable.

This position is casual, with the potential for additional hours to be picked up during peak periods.

Responsibilities

- Deliver exceptional guest service, including check-ins, check-outs, and local area guidance.
- Manage reservations, promote Ingenia destinations, and handle kiosk/shop stock.
- Drive sales through upselling, guest engagement, and adherence to service standards.
- Coordinate and run holiday activities, ensuring safety, cleanliness, and guest participation.
- Support housekeeping and maintain accurate records for activities and guest interactions.

About You

- Friendly, warm, customer-focused team player with a proactive attitude.
- Holds a valid Working with Children Check (or willing to obtain).
- Excellent customer service, sales, and communication skills.
- Organised, detail-oriented, and able to work independently.
- Computer literacy and confident decision-making.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

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