Service Desk Specialist

5 days ago

City of Melbourne, Australia Premier Retail Full time

Apply now Job no: 811506
Work type: Full time
Location: Melbourne - Central
Categories: Information Technology

Premier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more than 5,000 team members across Australia, New Zealand, Singapore, Malaysia, Ireland, and the United Kingdom. Our team is focused on delivering great service to our customers and bringing new product offerings to life.

Reporting into the Service Desk Team Leader, this role will provide IT support to our Support Office and our retail store teams. This is an amazing opportunity for someone looking to take their first step into an entry level IT role. This is a permanent full-time position, working a rotating roster over 7 days, which include morning, afternoon and night shifts based at our Support Office located on St Kilda Rd.

Responsibilities

- Receiving and responding to IT queries including troubleshooting scanner, POS system technical issues and a multitude of Support Office inquiries.

- Ensure every phone query is dealt with professionally and accurately recorded in our system.

- Escalate issues (when they cannot be immediately resolved) to the Service Desk Manager and/or other support teams.

- Keep customers updated on the status of issues and contribute to educating business users.

- Work with the Senior Service Desk Specialists and wider IT team to problem solve and follow up on queries.

Skills & Experience

- Ability to work in a fast-paced environment and manage high volume tasks.

- Strong communication skills with the ability to establish relationships with stakeholders across all areas of the business.

- Strong sense of integrity to ensure the information we provide is timely and accurate.

- Passion for IT coupled with an appetite to learn and grow.

- Tertiary studies in IT is advantageous but not essential.

- Generous staff discount and access to our sample sales.

- Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park.

- Work closely within a high performing, supportive and collaborative environment.

- Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth.

- Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café.

If you are looking for an opportunity to grow with a business, then this opportunity is for you – apply now

Advertised: 24 Oct 2025 AUS Eastern Daylight Time
Applications close:

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