Client Experience Executive 12-month Contract- Van Cleef

4 weeks ago

Sydney, Australia Richemont Full time

Client Experience Executive 12-month Contract- Van Cleef & Arpels, Sydney

Sydney, NSW, AU

Fixed Term

Who are we?

A High Jewelry Maison with a strong heritage that promotes exceptional craftsmanship in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and sharing their expertise with care and no compromise. At Van Cleef & Arpels, you will be surrounded by passionate experts and will contribute to many new projects, allowing our Maison to reinvent itself regularly.

We are proud to hire talents from diverse backgrounds and experiences, believing that varied perspectives foster creativity and excellence.

You have proven luxury client treatment or event management experience, are curious, positive, flexible, organized, reliable, attentive to detail, and eager to create exceptional client experiences.

You possess strong communication and interpersonal skills and are result-oriented and client-focused to achieve excellence.

What are we expecting from you?

Reporting to the Client Development Manager, you will plan, prepare, and deliver exceptional client experiences and events, and provide CRM support to the Oceania network.

As part of the client team, your role will include:

- Supporting the execution of in-boutique activations, client treatments, and bespoke out-of-boutique experiences in line with Maison guidelines
- Curating client itineraries and travel arrangements for international events
- Coordinating festive client gifting initiatives with stakeholders and departments
- Supporting reporting and client insights for boutique teams
- Collaborating with key stakeholders on campaigns for client recruitment and retention
- Building and maintaining relationships with key suppliers

More than a role… We recruit for a career

Joining Van Cleef & Arpels means being part of a Maison that prioritizes employee career development.

You will be immersed in our enchanting world through training on our history, craftsmanship, and creations.

The recruitment process

Apply online. If your profile matches our needs, our HR team will contact you for an interview. During the process, you will meet the Talent Acquisition Partner, the Human Resources Business Partner Oceania, the Client Development Manager, and the Retail Director Oceania.

If not successful, you will receive an email informing you that your application was not successful.

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