▷ (Immediate Start) Technical Team Lead - Field Services (Hardware & Software)

4 weeks ago

Whyalla, Australia Canon New Zealand Full time

Overview

Technical Team Lead - Field Services (Hardware & Software)

About Canon: Canon is a world-leading imaging organisation and a Fortune 500 company. We value career progression and a rewarding culture that supports your goals.

About the Role

The role requires leading a field service team to achieve productivity targets while ensuring optimum product and skills coverage, and managing resource planning to maximise customer satisfaction and retention. This is a South Australia based position reporting to the Manager – Service Performance.

Scope of Role

- Review performance and development of employees, including field-based coaching through regular field accompaniments.
- Effectively manage performance by monitoring, implementing and improving results at team and individual levels.
- Take ownership in escalation processes to achieve resolutions.
- Provide in-field technical support to field technicians and dealers as required.
- Manage branch performance against customer satisfaction targets.
- Ensure self and team members understand and work to the Company/'s Health & Safety, Quality Management and performance standards.
- Provide assistance and information to branch employees on hardware, software and operational aspects of Services & Support products.
- Travel to regional and/or remote locations on an ad hoc basis.

The role also involves:

- Compliance with ongoing Drug and Alcohol policies and procedures of Canon customers and clients;
- Compliance with varied and dynamic HSE, induction and compliance policies and procedures of Canon customers and clients.

About You

You are experienced in supporting a broad range of business imaging products and in managing customer relationships. You are a technical escalation point and have experience managing teams and their development. Industry experience in a similar role is highly preferred.

We offer a supportive team environment with career development opportunities, a variety of challenges across the range of customers we support, and flexible working where possible.

If this sounds like you, apply today

Equal Opportunity and Diversity

Canon is committed to fostering an inclusive and diverse workforce. We welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. All applicants must be eligible to work in the country they are applying to at the time of application.

Benefits

- Bonus Leave including:

- Birthday leave

- Canon Day, an extra day of leave during the Christmas holidays

- Kyosei Day, paid volunteer leave

- Flexible working arrangements, where possible
- Training and development opportunities
- Wellbeing benefits, including discounted health insurance, vaccines and confidential counselling
- Performance recognition programs for high-performers
- Canon products offered at discounted rates
- Education assistance for external training

Successful applicants will be notified of next steps.

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